Borsheims

Isabella Perry

I'm not sure of her name, but the woman I spoke to on the phone about the estimate for services I was supposed to receive on two rings was so incredibly rude to me that I will absolutely never take anything here or buy from the store again. She was rude when I didn't have the confirmation number, rude when my name didn't come up even though I said multiple times it might be under my partner's name, and described my mother's ring that was passed down to me as "in absolutely awful shape" and "altered so poorly it's not circular". The ring was passed down to my from my mom, I know nothing about jewelry, and I brought it to the store to keep it as nice as possible despite it's age. Although I have had it less than two months whoever this was spoke to me as if I had committed a crime and I was handing her garbage. Shouldn't they be glad I need to pay more money for repairs? I'm so utterly disappointed in the way I was treated when I was nothing but polite. I HATE having to write a review like this, and I have only done so maybe one other time in my life, but the situation was that upsetting. So unnecessary and disappointing. I honestly wish I had told her I would pick the rings up instead of letting them go to repair. 9/7 Edit - Borsheims contacted me regarding the above incident and they were very genuine in their apology and proactive in their response. The VP herself took the time to contact me so she could look into the situation. I'm very impressed and touched at the effort that went into this resolution despite their acknowledgement that they may have lost future business. Thank you for turning this into a more positive experience!

Alec McChesney

Laura is the absolute best! Helped me and my fiancé through the experience and we couldn’t be happier. 10/10 recommend.

Maddog

Traveled 600 plus miles to shop here and felt unwelcomed. Top notch security team as they were the only ones who greeted me. Looked at watches for awhile, but lost interest when I was ignored. It was not busy and associates didn't appear overwhelmed by the sudden rush of one customer. Fine gifts department same treatment. Nobody here seemed to care much about their job. I expected a much better experience as recieved in the past, but that's okay because I'll spend my money where it's appreciated. Judge a book by its cover and I'm going to write about it.

L C

Terrible Service - Even Worse Selection Today we traveled from Des Moines to Omaha to shop for an engagement ring. Right off the bat, we were not greeted or even acknowledged as we walked in. Then, we proceeded to look at the engagement selection only to be ignored for no less than ten minutes. When we finally were approached, the woman asked if she could page someone for us. When I informed her we had literally not heard a single word from the at least 8 people behind the counter at all, she told me they were short staffed. 1. Completely understandable, but I would have been happy with a “welcome, it’ll be just a moment.” 2. Every where is short staffed, each place we visited in DSM was ready to serve us. 3. We LITERALLY were in front of a case with a jeweler standing there chatting and she didnt even ACKNOWLEDGE us whatsoever. 4. This makes me worry about their customer service after purchase greatly - if I have a problem, will they even stop to talk to me? Probably not. Thank goodness this was not the first place we visited because I would have been completely turned off. 10/10 do not recommend. Now, outside of our customer service experience, the location is NOT boutique in any slight glance of the imagination. It is entirely commercial, pumping out rings that are like a 1970s suburban complex. You will not find a single unique piece here. Maybe you’re fine having ten other women with your exact same setting - I wish you well with your divorce in three years. 10/10 do not recommend. Just horrid.