Paws & Claws Animal Hospital

Carla Christopherson

The entire staff is great with our fur babies! Everyone is aways extremely helpful, whether it be over the phone or in their office.

BeLinda Perry

Dr. Sam and the staff at Paws and Claws are the best!!!

Emily Schemper

I disputed a $25 cancellation fee and the office manager proceeded to drop us from the practice for questioning them. I was frustrated and confused, explaining I just had a newborn and just needed care for my dog and wanted answers. Sharon called it “verbally combative” (insert eyeroll). We were a new client and hadn't even been seen yet! She said that our family wasn't going to be a "good fit" for them. We are upstanding citizens in Wilmington, and I personally have served as a strategic advisor for multiple national animal-related nonprofits across the country. I am appalled by the behavior of this practice, and you should be too. Perhaps this is the reason they started accepting new clients again... Details on the dispute: We set up Nellie as a new patient. Paws & Claws says that Nellie is due for Bordetella. Since she is a new patient, you will have to add a wellness exam for her to receive the shot. Tuesday, July 19 10:24am: I call to confirm that Nellie needed to receive a Bordetella vaccine. Receptionist stated inaccurately that it had been over a year since Nellie received Bordetella, so yes, she needed her appointment scheduled for 7/26 at 2:30pm. Tuesday, July 26 1:47pm: I contact your office because I went back through Nellie's medical records and she in fact received Bordetella on 1/29/22. Although your receptionist stated on 7/19 that it had been over a year since Nellie received her vaccine, that was inaccurate, and I wanted to make sure you had all of her medical information, as we were new patients. I speak with Brandon who says that she only needs Bordetella once a year, so we don't need to give her the shot until next year. I say, okay, if she doesn’t need a shot, then we should cancel. Brandon then shares that if we cancel the appointment and don't keep a wellness exam today, we will be charged a $25 fee. I dispute paying a fee if we don’t need the vaccine since that is why we scheduled an appointment. I request an email address to send confirmation of the date she received her vaccine in January, as it seems like Paws & Claws does not have that information. 1:52pm: I send a confirmation email along with Nellie’s medical records that per our conversations, Nellie received Bordetella on 1/29/22 and (given Brandon’s instruction that it was an annual vaccine), she is not due for another Bordetella vaccine this year. 2:15pm: Brandon reviews medical records and realizes that Nellie is in fact due for a vaccine, as Wilmington Animal Healthcare only administers a Bordetella vaccine that is good for 6 months. He apologizes for confusion. 2:34pm: I call back to reschedule Nellie for a vaccine. We put her on the calendar for 8/9 at 4:30pm. The female receptionist tells me that we are all set, we just have to pay the cancellation fee for today. I say that Brandon had told me we didn’t need a vaccine, which is why we originally cancelled, and asked why I was paying a fee because of his error. I ask to speak with Brandon who doesn’t remember that he told me it was an annual vaccine. I remind him of the call at 1:47pm and am transferred to you. After much back and forth, you waive the fee and terminate us as a client.

Skye McKinnon

Paws and Claws is a great vet! I brought my cat, Simon, for the first time and he was very comfortable there. I was very pleased with my experience and I will definitely be going back with all my pets.