Address: 4330 Roosevelt Rd, Hillside, IL 60162, USA
Phone: +17085446230
Sunday: 11AM–6:30PM
Monday: Closed
Tuesday: Closed
Wednesday: 11AM–6:30PM
Thursday: 11AM–6:30PM
Friday: 11AM–6:30PM
Saturday: 11AM–6:30PM
Midwest Mid Mod
My experience today was one of the worst I’ve ever had at any take-out business in my entire life. I'm not joking. I ordered my food at 12:30p and had a pickup time of 1:32pm. My order wasn't ready until after 3:30pm. I noticed others getting their food before me and had later pickup times than mine. First, the two workers they had upfront shouldn't be working a customer-facing role if they don't know a thing...literally...they kept telling customers that they “didn't know”. One lady said she doesn't know anything about online orders as she only takes in-house orders. The young man upfront was the nicest; however, he didn't have a clue about anything... absolutely clueless. The manager was asked to come out to address the disgruntled crowd and she told the young man "no" and that she was handling orders in the back. The crowd grew very angry. She then decided to come out to get things in order. Once the manager came out, she was very rude and extremely passive aggressive. She told me to stop talking as I was explaining my issue to her and I then requested my money back. She told me that there were no refunds and said I have to take it up with my credit card company. Her mission was to get the "Grubhub/Doordash and the like” orders out first. I waited over 2 hours and her priority was those orders who came after me. Unacceptable! Another customer told her that they needed more workers and she said "y'all ran them away". What manager says these things?! She kept saying slick and disrespectful things to the customers. Again, very unprofessional! Once she calmed down she asked for my information...they didn't even have it on their end, so she had to confirm it on my end to see if I ordered from another location. Once she noticed my order was placed and I had been waiting over two hours, she softened her attitude towards me. Then she retrieved my food and the prepper gave me the wrong order. Next, I was told that they were out of pound cake that I had paid for and did offer another desert, but I didn't want it. She offered extra sides, but I was so turned off that I didn’t want anything but to just get out of there. She did give me a large macaroni as there wasn’t any other deserts I wanted that I had paid for. Money down the drain as I didn’t get the desert that I had ordered/paid. This was my first time at this location as I used to visit the Hazel Crest location that is now closed. I've spent a lot of money with this business and, after today, I'm no longer patronizing and have started to tell my family/friends/church members the same. As one who is very well-versed in business, I tend to give grace when service isn't up to par. However, this experience was the worst customer service experience with management that I've ever witnessed in my life. You never know who you're servicing ...I'll just leave it at that. Please, do better.
Gabhriel Bell
The wait was over an hour and a half and I placed it online prior to getting at the restaurant. I could include all of the details, but I’ll keep it short. Lady taking orders is rude and shouldn’t be working if she’s going to be rude and impatient, manager stepped out to speak to customer and was also condescending and rude, and did I mention the wait was over an hour and I had already placed it online? To top it all off, my order was also wrong. I LOVE supporting black businesses, but this was a perfect example of why we are failing. At the end of the day it doesn’t matter how good the food is if the customer service and wait time is terrible! I’ll be taking my business elsewhere and telling every person (specifically African American, aka this companies biggest target demographic) not to ever eat here again. The wait time and customer service for the money is not worth it.
Priscilla Kemp
The food was delicious
Ali Sullivan
Poor customer service ! Bad business practices !
Thanks! Your review is awaiting moderation.
Lol always been like that, however it wasn't as bad before Covid cuz ppl could actually eat inside. Now it's ALL carry out
Yes...lol Priscillas is good with or without but bring your own to go cup...lol otherwise you have to pay the same amont for a cup fir the drink you already bought ...after you spent $25 dollars...ijs
Correct, Covid precautions but Service could be improved drastically.
They were on vacation, they take this time off every year. They should be open now.
Yes it is like they cook it Jiffy Mix
Yes. Priccillas is closed on Mondays & Tuesday's. It should be opened on Wednesday but you never know about Priscilla!!!
They have a small staff and a lot of phone calls are coming in....try again in a few minutes.
They have a new system now due to the pandemic order online
Yes... It's quicker but make sure you check your order before you leave.
Sorry for delay- go to their website: priscillasultimatesoulfood.com Select Menu, scroll down to the day you will be going and ENJOY:) its worth the wait. Best!
No. It's still open
Bake foods
You would have to call up there and see what they have on the menu cause each day its something different.When you walk in to order the menu literally reads Sunday,Monday,Tuesday and so on.Different meats and sides and combos are featured on different days.Hope this helps.
No. There is a buffet line but it's cafeteria style. You order and pick it up at the end. Not all you can eat but they give generous portions of everything. And, most importantly, the food is PHENOMENAL! True Southern cooking at its finest!
Seriously, that is the way it is supposed to be. No offense but it is not Kraft from the box. Look around carefully next time at the to go containers...eat half have the rest tomorrow. You'll thank me
No delivery service. It's a nice place to bring family and friends to eat. The service is good and the food is great. Take out is fast too. Varleaner Poole
I wonder if small parties are held there and what are their prices for groups. What is the price range?
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.