Geoff Shepherd - State Farm Insurance Agent

Category: Insurance agency in Novato, California

Address: 800 De Long Ave Ste 101, Novato, CA 94945, USA

Phone: +14158979681

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

James Rush

Jul 16, 2020

Geoff and his staff are great to work with and always have the customer's best interest in mind. They are responsive, have great attention to detail, and take their obligations to protect their customers' families and assets very seriously. I'm a long-time customer and am very pleased.

Tony Kenney

Jun 26, 2017

Geoff is always a pleasure to work with. He is extremely thorough. He has reviewed our coverage with us to make sure we have the proper coverages, ands reasonable pricing.

Dan Veneski

Jan 24, 2016

Geoff has aways been fair to me when we have spoken, but the people he has working for him just beat around the bush are unreliable. Unfortunately, these are the people you always deal with when you have insurance with this agent. I had several issues with my auto insurance with them, and the main lady I worked with (My-Lein) did an awful job at trying to make things right. She was oblivious, claiming "my work email hasn't been working recently" when I asked her why she had not responded to any of my emails about the issue. It was a no brainer she was making up excuses for not wanting to deal with the issues. When I finally cornered her on the phone about it, she claims she didn't even remember ever knowing about the issue. I spoke with her more than 10 times about the issue! I ended up changing to another State Farm agent locally. Too many frustrations and a ton of time wasted trying to deal with incompetent staff.

Thanks! Your review is awaiting moderation.

Questions & Answers

What factors influence car insurance rates?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.

How fast can I get car insurance coverage?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

As long as you have all required information and go through the application process, coverage can begin immediately. For the most accurate quote, you’ll need to know your car’s make, model, mileage, and year. We’ll also need to know a little about you and your driving history.

What if I have a vehicle that's not listed on the Vehicle Type section?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

Please contact a State Farm agent if you're trying to insure a classic automobile or any atypical vehicle-types. Examples include motorcycle, snowmobile, camper, ATV, etc.

Can I pay by phone or mail instead of online?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

Yes. State Farm has ways to ensure the security of your payment information, but if you're uncomfortable making an online payment, you can forward your application to a State Farm agent. They will contact you about payment arrangements. The coverage effective date will depend on the new payment arrangements made with the agent For additional questions, contact an agent or see our Privacy Policy.

What is the difference between market value and replacement cost?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

Market value is the amount a buyer would pay for the home and land in its current condition. It is influenced by factors such as proximity to good schools, local crime statistics, and the availability of similar homes. Replacement cost is the cost to rebuild the entire home.

Why should I sign up for the Paperless Notice of Privacy Policy?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

You can reduce the amount of paper you receive by signing up to go paperless. You can view the Notice of Privacy Policy online instead of receiving a mailed copy. You'll also help State Farm achieve its green mission.

Is my payment information secure on your website?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

At State Farm, we take your concerns about online security very seriously so you can pay without worry. We employ industry-standard controls for protecting customer data and keeping the server environment stable.

What is the difference between sending my quote and purchasing with an agent?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.

What can I do on the State Farm mobile app?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

You can take care of insurance and banking accounts, get roadside assistance, file and check your claim status, and lots more.

What if I have more than four vehicles or four drivers in my household?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

If you need a quote or coverage and have more than four vehicles or four drivers, contact a local State Farm Insurance agent.

How do I download the State Farm mobile app?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

Text MOBILE to 78836 to get a link to the app or download from your app store.

I am a current auto insurance customer, why can't I get a quote for another auto policy online?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

If you're a current State Farm auto policyholder, you can get a quote by following these steps: 1) Log into your account. 2) Select your current auto policy. 3) Click Quote/Replace a Vehicle. The request will be forwarded to your agent for processing.

Can I use my check card or debit card?

Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022
Geoff Shepherd - State Farm Insurance Agent | Jun 21, 2022

State Farm accepts most major credit and debit cards.

How can I pay for my insurance if I decide to purchase it online today?

Geoff Shepherd - State Farm Insurance Agent | Sep 19, 2021
Geoff Shepherd - State Farm Insurance Agent | Sep 19, 2021

State Farm accepts most major credit and debit cards.

I changed my mind about purchasing this insurance. What should I do?

Geoff Shepherd - State Farm Insurance Agent | Sep 19, 2021
Geoff Shepherd - State Farm Insurance Agent | Sep 19, 2021

You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.

When does my coverage start?

Geoff Shepherd - State Farm Insurance Agent | Sep 19, 2021
Geoff Shepherd - State Farm Insurance Agent | Sep 19, 2021

Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.

Is my account number the same as my policy number?

Geoff Shepherd - State Farm Insurance Agent | Sep 19, 2021
Geoff Shepherd - State Farm Insurance Agent | Sep 19, 2021

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.

Do I have to pay for an online quote?

Geoff Shepherd - State Farm Insurance Agent | Sep 19, 2021
Geoff Shepherd - State Farm Insurance Agent | Sep 19, 2021

No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places