Best Buy

Nicholas Lowrey

I’ve never felt more uncomfortable, unwelcome, or unsupported by a retailer in my life. Kevin, in Leesburg, told me to leave the store as I stood there with nearly $500 worth of products for purchase in my hands. UPDATE: I spoke to a manager. The guy’s name was not Kevin. He lied.

LUCIO D

My visit would have been better if I could have found some help. 4 associates were congregating at the front booth as I walked into the store. A simple hello would have been nice. I made my way back to the printer ink and no one was there to assist. As a result, I picked up the incorrect printer ink and had to make a 2nd trip back to get the right ink for my printer. I hate to waste my time. Amazon might be the way to go next time.

David Tolbert

Return Policy gets an F- and Customer Service gets an F-. Tried to return a Christmas present, for one of my sons. This is an expensive Hover-1 (Kids Dream Eletric Self-Balancing Scooter). Unfortunately the product is defective and will not hold a charge. When trying to bring it back to Best Buy they will not a process a return, or an exchange because I am past the "extended holiday warranty" of January 16, 2022. Extremely disappointed that Best Buy won't stand by their product, and will not help out a customer. All they want to do is quote "store policy". I feel like an absolute fool for buying this product from Best Buy and will not make that mistake again. I recommend purchasing high end electronic toys from other retailers that have far more latitude and leniency when it comes to these types of issues. The days of understanding and putting the customer first are the in the rear-view mirror for Best Buy.

Alethia A.

Had a great experience here in Dec. 2021 with Ashton and his manager @ the Geek Squad Desk whom assisted me with a mobile device I requested placed on hold while I drove from Maryland to the Leesburg, VA store. Exceptional service and made …