ATI Physical Therapy

Category: Physical therapy clinic

Address: 425 Main St, Melrose, MA 02176, USA

Phone: +17816204044

Opening hours

Sunday: Closed

Monday: 7AM–7PM

Tuesday: 7AM–7PM

Wednesday: 7AM–7PM

Thursday: 7AM–7PM

Friday: 7AM–7PM

Saturday: Closed

Reviews

Francesco RIZZO MARULLO

Jul 21, 2022

Amazing and professional staff. Everyone I have met so far is kind and competent. The place is kept in pristine condition, incredible clean with a lot of natural lights. I truly recommend ATI to anybody who needs a good PT

cathy scarlatos

Jul 12, 2022

Connor and Joe are great. Very professional and helpful in my PT.

Milly Mutebi

Jun 17, 2022

Great/effective services. They are very knowledgeable and professional

Dorothy DiNoto

Apr 28, 2022

I recently started physical therapy a couple of weeks ago and I am extremely pleased at how well my therapist is doing. He explains everything very clearly and his techniques are amazing and I feel like I’m on my way to a full recovery. My physical therapist name is Conor Wentworth and he is really excellent at his job. Thank you very much. Now I am finished with PT and I have to say that Conor is the reason that my recovery is at 100%. Thanks to him I am on my way to a better way of life. I highly recommend him and ATI. Thanks for all you do!

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Questions & Answers

What should I do if I need to cancel my virtual physical therapy appointment?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Please call your therapist to cancel any virtual therapy appointments so that we can help to reschedule the session while cross-referencing our clinic patient schedules.

Will my insurance cover virtual physical therapy?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Insurance coverage for physical and occupational therapy services provided through telehealth visits is rapidly changing. We will work with you to review your insurance coverage and give you all of the information you need to make the best decision for your care.

Is virtual physical therapy secure?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Yes, rest assured that our video sessions are secure and we are HIPAA-compliant.

Who do I contact with technical issues?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Prior to your session, we recommend testing your setup. Please contact your therapist if you experience any technical issues.

Do I need to download an app in order to access virtual physical therapy?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

No, you do not need to download anything for your virtual physical therapy appointment.

How do I join my virtual physical therapy session with my therapist?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

When your appointment is scheduled, you will receive an email reminder with a link to join the session. Please keep this email reminder. If you are having difficulty locating the email, make sure to check your spam/junk folder in your email. If you happen to lose the link, your therapist will be happy to send you a new one.

What do I need for my virtual physical therapy appointment?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

You will need the following: Desktop or laptop computer, tablet or mobile phone, with a working camera and microphone, a reliable internet connection, comfortable clothing and space that will allow for movement. As well you will need any exercise equipment prescribed by your therapist

How long is a virtual physical therapy appointment?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Appointments typically last 60 minutes. However, this may be modified based on your symptoms and the goals for treatment.

How can I schedule a virtual physical therapy appointment?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

You can easily request a virtual physical therapy appointment by contacting your local ATI clinic.

Do you offer telehealth/online PT/virtual physical therapy?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Yes, we do! With our online PT service, CONNECT, patients can receive virtual treatment from our licensed physical and occupational therapists in the comfort of their home. To learn more please contact your local ATI clinic.

Do clinicians and other team members wear masks inside your clinics?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Yes, we require all physical therapists and clinic staff to wear PPE, face masks or face coverings in our clinics unless unable to medically tolerate one.

Do I need to wear a face mask for my in-clinic appointment?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Yes, we require all patients to wear face masks or face coverings in our clinics unless unable to medically tolerate one.

Are you limiting the number of people in your clinics at any one time?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

In our clinics, we are coordinating to ensure patient and team member safety. We are limiting the number of people in each clinic and scheduling seniors and other at-risk patients during lower traffic hours when possible.

Where can I go for updates on COVID-19 as it pertains to ATI?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

As the pandemic evolves, you can expect further updates on our response. Please contact your local ATI clinic for the latest protocols.

What should I do if I feel sick and I have an upcoming appointment?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

If you are experiencing flu-like or upper respiratory symptoms, fever, cough or shortness of breath, give your ATI clinic a call and our team will reschedule your appointment two weeks out to protect the health and safety of our other patients and team members.

What measures are you taking to ensure your clinics are clean and safe?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Our primary concern is always the health and safety of our patients. We continue to follow all Centers for Disease Control and Prevention (CDC) guidance to protect our therapists, other team members and patients in our clinics. In particular, we are focused on maintaining a clean and safe environment as we all work together against the spread of COVID-19. Please contact your local ATI clinic to learn more about the latest protocols in your area.

Are your clinics open during COVID-19?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Yes, as an essential healthcare provider and to serve the needs of our patients, our clinics are open. If you are more comfortable receiving treatment while remaining at home, we offer online PT with our telehealth service, CONNECT. Please contact your local ATI clinic for more information.

How long is a complimentary injury screening?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

The screening lasts between 15 to 30 minutes, during which your physical or occupational therapist will determine if further care is necessary. For more information please contact your local ATI clinic.

Do I need a prescription for a complimentary injury screening?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

No prescription is needed for a complimentary injury screening.

How do I request my medical records?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

To request your patient records, please contact your ATI clinic. They will assist in providing you a HIPAA authorization and the specific information needed for the request.

What are the hours of your customer service department?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Representatives at our customer service line are available Monday-Friday, 7am-7pm CST, as well as Saturday, 8am-12pm CST; they are closed on Sunday. Please visit our website and click on Contact.

I have a problem with my bill. Who can I speak to for a resolution?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Please contact our Patient Advocate Team at the number listed on your bill. Our representatives will be happy to assist in providing a meaningful resolution.

Will my insurance cover physical therapy with ATI?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

ATI accepts virtually all major insurance carriers and participates with many local provider networks. Our team is happy to verify insurance for you, just give your local ATI clinic a call.

I am interested in working for ATI. Where can I view job postings?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Thank you for your interest in pursuing a career at ATI Physical Therapy! To view all employment opportunities, please visit our Careers section on our website. Click the Apply Now button on the job you wish to apply. If your background and experience meet our qualifications, a member of our Talent Acquisition Team will reach out to you directly.

How does ATI protect my privacy?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

ATI only uses and discloses patient health information (PHI) in accordance with our privacy practices. ATI does not sell patient information. A copy of our Privacy Policy will be made available at your first visit.

Are ATI's therapists licensed and certified?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Yes, our therapists are all licensed and clinic team members hold varying licenses and certifications, depending on the state, specialty treatments and other factors. To learn about the licenses and certifications held by your local clinic team, please contact your local ATI clinic.

Do you offer stretching services?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Our therapists are able to assess and address your current flexibility and limitations. They will be able to determine if a home exercise program is the best option for you. We recommend contacting your local ATI clinic to ask about these services.

How do I know how to get to my clinic?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

If you give your local ATI clinic a call, our friendly team members are happy to assist by providing directions. You can also confirm your clinic’s address by visiting our website and click on Find A Location.

Do you provide transportation to and from clinic appointments?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

We do not provide transportation services. However, if you are in need of transport, we recommend using a ride-sharing service.

My first appointment is coming up. Should I do anything to prepare?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

Yes! To save time at your first visit, download and complete the forms on our website under New Patient Information ahead of time. We'll get you started even faster once you come into the clinic.

How do I reschedule my appointment?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

If you would like to reschedule an existing appointment, please contact your ATI clinic directly.

How can I schedule an appointment?

ATI Physical Therapy | Sep 19, 2021
ATI Physical Therapy | Oct 24, 2021

You can easily schedule an appointment at one of our clinics nearest you by giving them a call or visiting our website and clicking Request Appointment.

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