Fuller's Collision Center

We do everything in our power to ensure your vehicle is back to pre-accident condition as your vehicle leaves our shop. If you notice anything that doesn’t seem right or experience any problems, please do not hesitate to give us a call or stop back in.

If you were not at fault and the repair is going through the other party’s insurance, then you will not have a deductible. A deductible is determined at the purchase of your insurance premium and can range anywhere between $50 and $3,000. If the repair is going through your insurance policy, then the cause of the accident will determine the deductible amount. Ask your insurance company or go through your policy to find out.

If your insurance adjuster already came to look at your vehicle you are able to call and schedule the repairs, you can fax or email us a copy, drop it off, or give us your insurance information and we can attain our own copy of the estimate. We must start the auto body repair process from the original estimate.

No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.

LKQ – (Like Kind & Quality). These parts are more commonly referred to as used parts. These parts generally come from automotive salvage yards. Salvage yards purchase damaged or totaled vehicles, remove the good parts and sell them as LKQ parts. All LKQ parts are inspected for prior damage, rust, and to make sure they are OEM and not Aftermarket.

Yes, it is your responsibility, and your right, to choose who will repair your vehicle. If you cannot decide on a collision repair center, your insurance company can recommend a repair shop in Auburn and Worcester county. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker, quality repairs.

Claim numbers are issued by your insurance company at the time you report your accident. Make sure to write it down and bring it with you when you come in to begin the repair process; we’ll do the rest.

When the repairs are complete, and you are satisfied with the repairs. The insurance check issued will be minus your deductible amount, if you have one. At the time you pick up your vehicle you will pay the deductible amount to Fuller’s Collision Center.

With our highly skilled professionals and paint matching technology, we are able to reproduce the finish on your vehicle. We only use the highest quality paint.

If you need a rental car, our Auburn collision center can help you get one through our trusted partner, Enterprise Rent-A-Car. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Yes! Call us at (508) 832-6352 and let us know you’re in need of a tow to the shop.

Yes. We have a limited lifetime warranty on all of our work for as long as you own the vehicle. It is important to know that your body shop is the only party responsible for a warranty on your repair, NOT your insurance company.

You can get a virtual estimate at our collision repair center and we appreciate you making an appointment so we can guarantee the time it requires to make you feel comfortable in your decision to let us repair your vehicle.

The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident.

Payment is due at the time the repair is complete. Please bring any insurance checks with you and your deductible – if you are going through insurance. If you want, you are able to simply sign the check over to us and do not need to deposit it into your account.

You have the right to retain ownership of the vehicle, however the amount of the settlement may be reduced by the salvage value.

Vehicles with frame or suspension damage will require a two or four-wheel alignment. We have specifications on every vehicle to ensure that the frame or unibody is returned to its pre-accident condition.

We accept cash and MC/VISA/DISC/AMX cards. No Credit Card transactions over $2000.00 are accepted – a bank check is required in this case. No personal checks are accepted.

Each insurance company has different parts guidelines. Many insurance companies only allow for aftermarket (copied and made by another company), remanufactured (previously damaged) or used (LKQ) parts to be used during the repair and replacement process. You always have the choice to pay any difference in part price if you would like to use all factory parts in your repair.

Original Equipment Manufactured (OEM) is a term for parts made by the manufacturer of your vehicle.

If you are going through insurance, the tow bill will be sent directly to them. If you decide to pay out of pocket, the tow bill will be added to your final bill and due at the time the repair is complete.

Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.

The cost of repairs plus the value of the vehicle in damaged condition (salvage value) – is greater than the Actual Cash Value (ACV) of the vehicle prior to the accident.

Your deductible is due when you pick up your vehicle. If you are expecting your deductible to be reduced or waived, we suggest you contact your insurance carrier and confirm prior to picking up your vehicle.

These are parts not made by your vehicle manufacturer. They are also known as Quality Replacement Parts (QRP). Aftermarket parts are much cheaper than OEM parts and might not have the same fit and function as OEM parts.

We do not offer loaner cars.

No, it is up to you to decide how many estimates you would like and if you want to compare with more than one shop. If you decide on a shop, have your insurance company deal with them directly.

There are many factors to consider when estimating length of time for the repairs like part availability, paint and material dry times and availability of specific equipment within our facility. We understand that you depend on your transportation and our certified technicians work very hard to complete the repair in a timely manner.

I'm sure if u call 1st. They will fit you in.