CubeSmart Self Storage

Tina Mccaskill

The ease of loading the storage units with the available carts. You can go in and out as you please.

David Lloyd

My bad experience has only to do with their customer service and billing practices, not the storage facility itself, which is fine. Angie was the person on site that could not possibly have been less friendly or accommodating. I have been a customer of this facility in Cornelius for several years, always paying a year in advance. My renewal came due last Thursday (08/18) and I was out of town. When I returned on Monday night, I had a message about it, so I went in Tuesday to pay - twice. Both times, the office was locked (during business hours), with a clock on the door saying the person would return at a designated time. The first time would have been a 45 minute wait, so I left and returned at 4:25. There was another sign on the door saying the person would return at 4:30. I waited until 4:40, then left for a 5:00 appointment. I returned on Wednesday only to find there would be a $37.50 late charge because I didn't pay by the day before. When I explained that I had tried to pay TWICE and nobody was there, I was told two things: 1. I should have called and said I would come in the next day to pay. Seriously? I thought I did something better and actually came in person to pay 2. I was then told that the person actually DID return when they said they would, which was 4:45, and the only reason I was missed her was because the clock they use on the door has a bad minute hand indicator that slips down to the bottom, which was why it showed 4:30 as the return time. Angie said she checked the camera footage and it did indeed showed me leaving after my 15 minute wait. So the faulty indicator was my problem? I pointed out that no, I didn't call, but as she just admitted through the camera footage, I obviously made the attempt and shouldn't that suffice? She said "no" and that she would not waive the late fee. So they got their blood money this time, along with $3,000 for the year, but I will certainly look for a new storage location for next year. If it was possible to move all my storage anytime soon, I would do it, but it's going to take a monumental effort, so that will have to wait. Customer service is a lost art for so many businesses. Angie is a perfect example of that. I would ask whoever manages this facility to do three things: 1. Refund my $37.50 late charge 2. Provide Angie with some customer service training 3. Replace your clock on the door

Susan N

The customer service employee was awesome. She let me park my trailer and i arrived minutes before closing time. She was not upset in the slightest. She was friendly and had a great since of humor. She didnt rush us in anyway. Personally I would hire her as an employee anyday. Maybe you should consider a bit of a raise for her!! The facility is very nice. I feel quite comfortable with my belongings parked there. Sincerely, Susan

Kelly Dempsey

This place was great and perfect for my storage needs. Loved the app so I could get my gate code at any time and didn’t have to keep track of paper.