Pizza Hut

O.G Spaid

Ordered pizza from them it never showed up my order completely disappeared out of the system and when I tried to call nobody answered the phone very horrible

Jada Imhoff

I placed an online order for delivery. After an hour and a half, I called to see where the order was because I had received the text saying it was on its way. Twice I was hung up on. A third time I got through to their call center. The lady verified my name, number and address and repeated my order. She stated my text was correct, my order was out for delivery and I would have it within 5 minutes. 30 minutes later STILL no food, so I continue calling the store itself. I finally get ahold of the same person who had hung up on me prior (same voice, same exact line of answering “hi, Pizza Hut on main”). She informed me the call center was a liar, they had my order ready an hour ago but for carry-out and that this has been a reoccurring issue. I only live 3 minutes from the store so I was frustrated because I would’ve went and picked it up way sooner had I known! However, I double checked my receipt from online ordering—which showed delivery, an estimated time, and the $5.25 tip I added for the driver. I also checked my text that said my order was out for delivery. I showed both to the manager when I went inside to pick it up—she argued with me that that wasn’t her fault and nothing she could do about it. I asked her to remove the tip and fee, she said she can’t do anything about it and on her end it showed that I placed a carry out and I left that tip for the workers inside. I again state that I myself double checked the delivery, that I called several times and even the lady at the call center verified I ordered delivery and confirmed my order and address. She stated they have no way of contacting call center—and that the lady lied to me on the phone. I said, oh, okay, well I was hung up on the two times I got through to the store to verify my order so I had no other option but go through call center. She said there was no way I was hung up on, that she—the manager—was the only one answering the phone all night. I said yes, I know, it WAS you and your voice; I even heard it as she answered a call when I walked into the store. She said that was impossible, she had only been there “30 minutes,” yet told me she had been there and the only one answering all night ????? She then proceeded to raise her voice at me, tell me there was nothing she could do and that these things happen often within their system and she had a similar experience when she was working at the Symmes location last week. Obviously, she is a reoccurring issue. I was very disappointed with the refusal to comply and remove my tip and fee when I had so much trouble with them and the order. She was rude and unprofessional.

Heather Emerson

Worse customer service ever.... Placed an order today as shown in pic and it says its going to take 235-245 mins for delivery. Since when does it take almost 4 hrs to delivery a few pizzas? I called and was on hold for 23 mins before i was able to speak to someone and the guy in the background was rude af. Telling me its coming out the oven now we only have 2 drivers and that its coming. For 1 you dont have to be rude about it all i simply wanted to know was why it days its going to take dam near 4 hrs to get my food. I dont think i will ever order from them again definitely not with that type of customer service. The lady that answered the phone was rude as well as the manager named Margo.

Mark M

Burnt pizza. Avoid the thin crust. Pan pizza is all bread. Very little toppings. I get it once a month on average from here . Sometimes are better than others. Been kinda a let down every time since 2020 shutdowns. Best thing is to check your pizza before leaving if carrying out. idk about delivery…. I guess you refuse. We hen doing carry out they are always slammed or low staff, which means standing at the register waiting to be acknowledged most of the time. Store front feel greasy and run down. One chair in the waiting area, really? I come back bc I love Pizza Hut. Even if it’s a little shoddy