Social Security Administration

Darryl Ledford

VALERIE BARBER you are an angel from above I cannot put in to words how you have made my grandmother feel I haven’t seen her smile since my grandfather passed. I pray blessings for you and you’re family thank you thank you thank you thank you

Ed Reynolds

Great service when I called! Very professional and informative.

Marie S.

I called the Reidsville branch in early February 2022 to get information regarding a name change after getting married. I called numerous times with many dropped calls on their end, left a message when one of the SSA agents' voicemails picked up (which ultimately nobody returned my call), then finally spoke to someone who ended up giving me wrong information. I was told that people were still working from home and I could fax my information in order to be issued a new SSA card with my new name. I followed the agents' instructions, who also gave me the fax number, to the tee only to now (in March) receive a letter saying I cannot be issued a new card bc a fax cannot be used even though this is what I was told to do due to the circumstances. Now I am having a hard time getting a hold of someone to correct this. The phone message clearly states in person is by appointment only. I understand that SSA offices are incredibly busy but so am I. While the agent I spoke to was very friendly, the information he gave me was incorrect thus wasting my time. So basically 2 stars for friendliness, all else fail. I was given bad/ incorrect information, my request was not handled and phone lines not reliable.

georgia roach

I called Greensboro number (my local) for two days. Never received an answer. On hold for HOURS Finally called reidsville office Rang 2 or 3 times The man was polite and helpful. Answered my questions and gave me a date as I requested for what I needed. It pains me to know I wasted so much time trying to reach a larger office expecting an answer 🙄🙄. I wish I knew the man’s name to put his name out there since he deserves a pat on the back. I was totally shocked.