Address: 12194 Johnston Rd, Charlotte, NC 28277, USA
Phone: +17046195802
Sunday: Closed
Monday: 11AM–6PM
Tuesday: 11AM–6PM
Wednesday: 11AM–6PM
Thursday: 11AM–6PM
Friday: 11AM–6PM
Saturday: 10AM–5PM
Kerry Hamilton
Convenient location, friendly service and what looks like plenty of inventory. The staff is helpful and eager to help.
Johnny McCartney
Alex was fantastic - courteous, efficient and honest. Highly recommend!
Valentin Bona
Great service along by very knowledgeable and friendly staff. I noticed no one walked in without being greeted and asked to be helped or ensured that they would be with them soon. Thanks to the team for your service.
Alex Lewis
I'm writing this review mainly out of frustration towards the interactions I have had with the staff and how they have treated me. The products they sell are great as trek makes great bikes but this store has done nothing but lie to me about a service that I came in to get done. I came in about 2 weeks ago to get a new fork put on bike, I was originally told it would take about 5 days which I was fine waiting, but then they found out it needed a new head gasket which was also fine I understand the fork probably wasn't meant for my bike. I was told it would be done the following day. I came in and was told it would be done Tuesday next week. But I had called that day and they said the part would be there Wednesday and said they would 100% get it on tommorow. I understand it's not their fault about shipping delays so I was okay with that. I just called back and they said they can't make any promises when it would be done and it's extremely frustrating because I have had to wait an extra week for the service and have been repeditly lied too as when the service would be preformed on my bike. To the employees of the store, I ask that your more straightforward and honest with when you can get things done as it's frustrating as a customer to be repeditly lied too. I would have been accepting if I was given the information straight up but they have done nothing but shrug me off and given me time frames they can't stick too.
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Hi, Wouter. No, our stores do not rent out any bicycles at this time.
Masks in store. Wait outside until sales person is available to take you through store. Bike service line is outside also until spot at service counter is open. They do a very good job with it
They work on all brands of bikes. They offer free estimates. John and Alex are great in service, and Ang and Andrew in sales will find what you need to round it all out!
They should be able to help - ask for Ang (Angela)
Yes it's $80
Yes! They are back! You can keep up with ride updates here: https://www.facebook.com/trekcharlottesouthrides/
Give Trek a call. They are well versed on all aspects..especially parts for road bikes.
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