Trek Bicycle Store of Charlotte

Category: Bicycle Shop in Charlotte, North Carolina

Address: 12194 Johnston Rd, Charlotte, NC 28277, USA

Phone: +17046195802

Opening hours

Sunday: Closed

Monday: 11AM–6PM

Tuesday: 11AM–6PM

Wednesday: 11AM–6PM

Thursday: 11AM–6PM

Friday: 11AM–6PM

Saturday: 10AM–5PM

Reviews

Kerry Hamilton

Sep 12, 2022

Convenient location, friendly service and what looks like plenty of inventory. The staff is helpful and eager to help.

Johnny McCartney

Sep 9, 2022

Alex was fantastic - courteous, efficient and honest. Highly recommend!

Valentin Bona

Aug 31, 2022

Great service along by very knowledgeable and friendly staff. I noticed no one walked in without being greeted and asked to be helped or ensured that they would be with them soon. Thanks to the team for your service.

Alex Lewis

Aug 31, 2022

I'm writing this review mainly out of frustration towards the interactions I have had with the staff and how they have treated me. The products they sell are great as trek makes great bikes but this store has done nothing but lie to me about a service that I came in to get done. I came in about 2 weeks ago to get a new fork put on bike, I was originally told it would take about 5 days which I was fine waiting, but then they found out it needed a new head gasket which was also fine I understand the fork probably wasn't meant for my bike. I was told it would be done the following day. I came in and was told it would be done Tuesday next week. But I had called that day and they said the part would be there Wednesday and said they would 100% get it on tommorow. I understand it's not their fault about shipping delays so I was okay with that. I just called back and they said they can't make any promises when it would be done and it's extremely frustrating because I have had to wait an extra week for the service and have been repeditly lied too as when the service would be preformed on my bike. To the employees of the store, I ask that your more straightforward and honest with when you can get things done as it's frustrating as a customer to be repeditly lied too. I would have been accepting if I was given the information straight up but they have done nothing but shrug me off and given me time frames they can't stick too.

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Questions & Answers

Hey, do you guys also rent out road bikes and/or mountainbikes?

Wouter Vlamycnk | Sep 19, 2021
Trek Bicycle Store of Charlotte | Sep 19, 2021

Hi, Wouter. No, our stores do not rent out any bicycles at this time.

What are the Covid safety practices like here?

Anonymous | Sep 19, 2022
Dennis Sansiveri | Sep 19, 2021

Masks in store. Wait outside until sales person is available to take you through store. Bike service line is outside also until spot at service counter is open. They do a very good job with it

Where is a good place for a tune up for a basic 24 speed mountain bike?

HH GUTHMILLER | Sep 20, 2019
Scott Balay | Sep 20, 2019

They work on all brands of bikes. They offer free estimates. John and Alex are great in service, and Ang and Andrew in sales will find what you need to round it all out!

I need only the cardboard box for the bicycle  How much do they sell $$?

Julio Preciado | Sep 20, 2019
Bob Beggs | Sep 20, 2019

They should be able to help - ask for Ang (Angela)

I need to know if you can help me pack a bicycle 26 "and how much do they charge me $$$ ???

Julio Preciado | Sep 20, 2019
Jon Schanewolf | Sep 20, 2019

Yes it's $80

In the store there are staff who speak Spanish?

Julio Preciado | Sep 20, 2019
Bob Beggs | Sep 20, 2019

Yes, a little

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Have you guys resumed the weekly Wednesday and Sunday rides......looking forward to getting back on the bike after injuries have held me down for past 8 months.

Paul Neal | Sep 20, 2019
Trek Bicycle Store of Charlotte | Sep 20, 2019

Yes! They are back! You can keep up with ride updates here: https://www.facebook.com/trekcharlottesouthrides/

Where can I find a 7speed shifter for a road bike.

Daryll Lewis | Sep 20, 2018
Karen | Sep 20, 2018

Give Trek a call. They are well versed on all aspects..especially parts for road bikes.

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