New Balance Winston-Salem

Seth Wardlaw

I came in the store yesterday looking for the new balance 997 but they unfortunately didn’t have them. However, the guy that informed me of this didn’t just brush me off because they didn’t have any in stock, instead he offered me some options to finding them and even gave his personal opinion on the shoe as he owned a pair. I took a quick look around the store before leaving and found another shoe that I liked and asked if they had my size. The employee was able to tell me for a fact that they didn’t off the top of his head which was nice as I didn’t have to wait for him to check the stockroom. My experience could’ve ended there but he offered to look up when they would restock and even showed me different color ways of the shoe. Some of the color ways were yet to be release so he even gave me some insight on how to secure myself a pair on release day as the particular shoe I was looking for tends to sell out quickly. I really wish I remembered his name (he was a younger guy maybe late teens to early 20s blonde-brownish hair maybe) because the level of customer service I received was beyond any other shoe store I’ve been to.

Cody

Had a great and pleasurable experience at this store today. Miranda was the employee who helped me and she was fantastic. She was so knowledgeable and helpful by explaining the difference in shoes and what she recommends for my personal needs.

Robin Deen

They didn't have any shoes that would fit me!!!