Best Buy

Category: Electronics store

Address: 31601 Pacific Hwy S, Federal Way, WA 98003, USA

Phone: +12539450073

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Jessica H

Jul 9, 2022

This place stresses me out. I'm clueless when buying electronics so I had a hard time getting what I wanted as I didnt know all the accessories and extras I would have needed to use the product in the way i expressed i intended to use it. I had hoped the experts would have advised me on buying what all I needed. Ended up having to buy a few things online.

Arc Rex

Jul 3, 2022

This was, by far, the *best* customer service experience I have ever had at a Best Buy. Huge customer service shout-outs for Christian and Jessica -- Jessica walked me around the store to find things like she was my own personal shopper, and Christian did everything he could at the register to get me what I came in for. Both deserve raises.

Chi' 'chi

Jun 12, 2022

Customer service execution/understanding at this Federal Way location is lacking severely. Went in to buy several items: laptop/2in1/both, stylus pen per compatibly, car phone charging mount, looked at a mini fridge....I have a list. Look at a few laptops, employees are busy, so I browse a bit, decide to grab a cart and a couple small items before heading back to laptops. I'm walking back and forth a good while so I park my (unwieldy) cart. Scanning codes to pull up specs, walking back and forth. Look over and my cart is gone. Walk back up to semi dramatically grab another cart and the two items I had already browsed for and still semi dramatically put the cart back where I had it previously, all so that they would for sure know I put it there and didn't abandon my cart, as they stated. I did accidentally knock a sign over, almost picked it up as I normally would, said forget it. I get told I need to leave the store. Fine, I had already half decided to not spend my money there. While being escorted out by an employee and security, I state that i was shopping and do I need to push the cart every foot I walk? The employee audibly pontificates about not understanding my "ideology on being upset" about it. I give him a thumbs up as I don't want to verbally abuse the man. He says,"Oh, you probably don't know what ideology means". How's this for your understanding of "ideology"? What's the logic behind the ideology of taking a cart of product from a customer who is shopping looking at product, within 20-30' of said cart, just so the customer has to go back and find those items again? What is the ideology of not helping a customer who is walking back and forth for an hour (love Google timeline) between several laptops looking at specs of product you are (hopefully?) trying to sell?(you know, how the company makes their money). What is the ideology of insulting a customer who employed theatrics (to get employee attention so my selected items+cart don't get taken again) looking to spend upwards of $*,***? Talk about not understanding what it means. Good job. *Thumbs up*

Edward Hinds

May 21, 2022

I bought a computer from them about two days ago. The price was right. But the gentleman sales representative said it was touch screen. When I got computer home it was not touch screen. For the price point will not take back

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Questions & Answers

Are you open for The public?

Alma Rivera | Nov 16, 2021
Adrian Ayala | Nov 17, 2021

It's the worst thing in this store, its guarantees are rubbish, I do not recommend this store or that they pay for a guarantee of any product that is bought, it is the lowest and the most garbage that you can see, they are disgusting

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Can we return some thing we bought in one store but return in a different store?

Nina Khan | Jan 16, 2020
Charles Lee | Jan 17, 2020

Yes, typically need the receipt or the order number if purchased online

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Tablets Cuánto cuestan las tablets

Armando Alanis | Jan 16, 2019
Araya Khan | Jan 17, 2019

What do u want to know? U want to buy a tablet??? Best buy might have some good deal before school starts again

does best buy carry the lively mobile phones? if so can I come in to get info and see the phone?

Linda Chris | Aug 18, 2021
Minimum Sisterz | Aug 19, 2021

Yes they do go check it out

What can you recycle at Best Buy

James Lewis | Aug 18, 2021
Randall Malone | Aug 19, 2021

I just bought a new TV and I had them haul it off but I had to pay for them to do it other than that I would imagine anything else could be recycled. Last year I bought a washing machine and dryer from them and the same thing they hauled it off

why doesnt anyone at ANY bestbuy location answer a phone?!?!?!?!

Stevie- TV | Mar 21, 2021
Daniel Arroyo | Mar 22, 2021

My experience is that they are not fully staffed yet. I've called and after spending 20 min on hold, someone did pick up.

Does BestBuy in Federal Way know how to answer their customer service line?

Alexa | Mar 21, 2021
Larry Jacobs | Mar 22, 2021

I've been there and agree, however if you go to the store itself you'll see how busy they are. Frankly answering the phone takes away from service for the people standing in line trying to purchase something!

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What time does curbside pickup open

David Fields | Mar 21, 2021
A “Andy” | Mar 22, 2021

When the store opens

I have a crack in my screen Galaxy A11. Can it be repaired and replaced

Paul Kozma | Jan 15, 2021
Breaking Hearts | Jan 16, 2021

They don't do instore phone repair

Are you open on Sundays?

Margaret Kump | Jan 15, 2021
Michael Mcconaghy | Jan 16, 2021

Yes

Do you offer Veterans discounts

Jin Blue | Jan 15, 2021
Alfred Emerson | Jan 16, 2021

I have not been offered any discounts for Vets

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Do you still need an apointment

Juan Hernandez | Jan 15, 2021
Catherine Neal | Jan 16, 2021

No I don't

How to purchase kindle paperwhite without "special offers"?

Beverly Lehman | Jan 15, 2021
Timothy G | Jan 16, 2021

You can purchase a kindle by going into the store or by going online to bestbuy.com

Do you have low cost or used microwave ovens

Bryan Sullivan | Jan 15, 2021
Wade Hof | Jan 16, 2021

Low cost not that I know of used no

Can I recycle a printer at federal way

Cheri Lind | Jan 16, 2020
JOSÉ SORTO | Jan 17, 2020

Yes, you can

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Do you fixed subwoofer?

Javier Almanza | Jan 16, 2020
Joshua Racadio | Jan 17, 2020

No they dont, you'd have to go to a store that specialize in speakers and if they do woofer recone service.

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im looking for nokia 5 unlock phone

Roadtrip ni Pakundo | Jan 16, 2020
Nick Showalter | Jan 17, 2020

Yep they probably have it

8 version iphone price

Anatoliy Yerokhin | Jan 16, 2020
Kat Gruber | Jan 17, 2020

The only way to get any iPhone at Best Buy is to purchase it AND have the phone activated onto your wireless plan. The only phone carries we have in store are Verizon, At&t, and Sprint. These are the only 3 carriers that we can successfully activate the iPhone to an active plan. If you have any other wireless carrier for you mobile plan (i.e. T-Mobile, Xfinity mobile, Metro, Cricket, etc.) AND you wish to not purchase the iPhone from your mobile carrier, then you MUST go to an Apple store to purchase a completely unlocked iPhone. The only place you can purchase a completely unlocked iPhone is from the Apple store.

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Do you carry a 12 volt power adapter BPS-12V-DS

Nanci Veenker | Jan 16, 2020
Steve Michaels | Jan 17, 2020

This is a Google page, not Best Buy. I searched at their website and nothing came up. Could try calling them direct.

Can I make my credit card monthly payment there?

fausto diaz | Jan 16, 2020
Tay B | Jan 17, 2020

Well I'm not from Washington so I really can't tell you how they system works but I know back home in Georgia they did. Best bet is to go in and ask brother.

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I have a older model t.v. that doesn't have a HDMI input . What is an option ?

Akim Finch | Jan 16, 2020
Travis Nelson | Jan 17, 2020

An adapter will run you around $50 from best buy. I'd suggest Amazon for a cheaper alternative. You can get an hdmi to rca( red,yellow,white) for $11 or the s video cable for around $20.

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We’re looking to buy a cell signal booster, do they work for appartments?

Lani Savelesky | Jan 16, 2020
Johnathon Freih | Jan 17, 2020

Usually they just need your internet and establish a cell connection that way, many times your carrier will have one available. Not sure what selection Best buy would have

Can I purchase an extra charger for a vivoactive 3 music?

Kristen Wyatt | Jan 16, 2020
Johnathon Freih | Jan 17, 2020

It's an item that they carry BUT the store itself may not have it in stock. You could order it online and have it shipped to the store though!

car stereio prices

Choppa District_ (The Real Mvp) | Jan 16, 2019
Glenn Yee | Jan 17, 2019

Google look on there website

Will you recycle a 55" flat screen tv?

David Moe | Jan 16, 2019
Sam Sung | Jan 17, 2019

If its above 50" there is a one time charge of $25

My notebook turned off suddenly, don't know why. Been trying to charge with a store baught charger because, my kittens chewed mine up. Anyone know why this is happening?

bree girl | Jan 16, 2019
Young Chi | Jan 17, 2019

If it is still relatively new, take it back to bestbuy and they might look at it and try to troubleshoot ...and attempt to repair under warranty. If not, you might have either virus or aftermarket power supply might not be the correct spec as OEM spec; could be under powered (which is considered still safe) but if over powered, then it usually means your laptop could be literally fried ...and shut down. I hope that is not your case. If none of the above holds true for you, then reloading your OS will remedy most of on and off issue. Good luck.

What a need for open a credit at best buy I bearly move from California and I need a smart tv

Roberto Arteaga | Jan 16, 2019
Brian Babcock | Jan 17, 2019

Depends on the current offers and qualification requirements. I would check online or worth customer service for current requirements, rates and credit limits.

Do best buy federal way sell BlackBerry keyone?

Gabriel Kimani | Jan 16, 2019
greg muller | Jan 17, 2019

No

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I would like to have my 2 television plasma hanged above my mantle and the third one on my television Maria

mitos candalla | Jan 16, 2019
Linda Ness | Jan 17, 2019

You have to call store

What time does it close?

Seth Heese | Jan 16, 2019
Tony Dawson | Jan 17, 2019

9 pm

Does best buy recycle old computers,

Chris Martin | Jan 16, 2018
Eddie Bolton | Jan 17, 2018

Yes

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Is their car stereo installation any good?

narcis mailoto | Jan 16, 2018
Just_Bob | Jan 17, 2018

No idea sorry

Is the blue ray DVD player supposed another plug in .mine didn't come with one

Kimberly marie Oliver | Jan 16, 2018
Zirquel (Zirq) | Jan 17, 2018

You should ask Best Buy, not maps.

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What do I need to know when I buy a laptop

Emilio Arevalo | Jul 19, 2021
peggy dixon | Jul 20, 2021

Difference between 10th and 11 generation intel

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