Pioneer Cold Logistic Services

Walt Miller

Arrived 08:45. Appointment number? Starts with 1 0 or 1 1. 4,5 or6 digits. Tried to check in 08:45. They said that I need appointment number. Broker never provided one and wasn't able to provide one. Only one person is allowed in the room to check in due to COVID-19. They told me to get out of the room while asking my dispatch for appointment number. I've requested appointment number. Also called broker who wasn't able to provide one. Then I went in again and after explaining the situation, one guy decided to step in and asked me for my po. I've provided those PU numbers that brokers sent me, he looked it up in his emails and found my load and appointment number as well. Told me to go to opposite side of the building. I've checked in there 09:30. To go to opposite side of the building you need to drive out of the gate and drive 0.5 miles along the street next to the building. There's another office where you will need your appointment number. Once loaded 12:52. Close your door until temperature goes down to 0°F. Only then you can receive your paperwork. Delivery appointment time 15:00 at Wegmans. They take you only within 1h of appointment time. ETA to the first stop 16:30.

Marc G

If I could put a minus stuck at the border for 5 hours because the shipper did not send the documents, the delivery was late for 1.5 hours in the office there was a friendly lady, she said that she knew about the problem, she took the documents, she said that they would unload soon. Two hours later, the shift changed, the old lady took over, only her first phrase was polite, then she was very rude to all questions, she yelled - you're late! i came every two hours defended 45 minutes to 1 hour in a line of 2-3 people because the old woman is sooo slow and every time she asked me who I am! And she was very rude, I waited 10 hours, everyone left and only then she gave the door. I was unloaded for another two hours! And then the old lady checked the documents for almost an hour. Guys stay away from this place

Timothy Runyan

I come here all the time and don't usually have any problems but one visit I was dropping one pallet and took them 2.5 hours to unload almost late for my next drop. And please get bigger parking lots so we can park overnight there

kanye johnson

This is super crazy!!! They have a lady that's 90yrs old checking ppl in and out. Its so crazy I got loaded in 4hrs then another 5hrs to get your BOLs this place needs to burn down