Wyndham Garden Kenosha Harborside

Jacquie Neill

If I could give a 1/2 star I would. We called and booked 3 rooms for a fishing trip for friends and family. After driving 8 hours we called the hotel to confirm our reservation at 10:30 A.M. on the day we were to check in. At that time we informed the front desk that we are going out on the boat fishing and would be in there around 5 pm. They told us it would be fine. When we went to check in we were horrified! We were told the manager canceled one of our 3 rooms. When we asked why we were told, " It was because of insufficient funds." They were given a credit card for all 3 rooms. Anyone who ever had to take payment for something knows of you run a credit card it shows declined. Debt cards show insufficient. To top it off, they had no problem running the card for the other 2 rooms. When I asked the front desk to find my sons a room. They said they were overbooked and still were short 1 room for another reservation. No one called me to tell me there was an issue the manager cancled the room. My son's had to call the Captain of our fishing cruise to see if he could help them locate a room for the night. This hotel didn't offer to help us. My son's finally found one in the next town. We got in the 2 rooms and both bathrooms in the showers had black mold on the wall. In one of the bathrooms the there was black mold on the door frame. We requested a 4 am wake up call and 4:30 we got the call as we were leaving the room to go on our fishing excursion. We called and spoke to the manager the following day. He denied canceling our 3rd room. We told him the front desk told us who canceled the room at 1:30-2. We tried to get him to tell us how he was going to compensate us. He finally offered us 1 night free next year. He would mail us a comp night. What a surprise 2 1/2 weeks later we have nothing.

Peggy Chunduri

Our stay at the Wyndham Garden in Kenosha was wonderful!! The staff was very helpful and polite. Check in was easy and efficient. Our room was updated and very comfortable with a SPECTACULAR view of the lake. It’s also located within a short walking distance of the nearby bars and restaurants! We hope to go back in the summer to enjoy their outdoor patio for some live music!! Thanks WGK for the hospitality and great stay!!

Verified Hotel Guest

Positive: The view from the lakeside was lovely and the breakfast buffet was decent. Some staff at the front desk were friendly and attentive. Negative: Our toilet clogged often; had to use the public rest rooms one night because there was 'no one to fix it.' The carpeting in the hall was filthy and smelled; no maid service on one of our 3 days; mini fridge froze everything; towels thin/worn; not clean.

Natalie Merrill

Beautiful view and easy access to museums, Simmons Island and great restaurants. Very friendly, helpful and responsive staff. All new laundry machines in a nice, clean room adjacent to the pool. Excellent water supply in the gym. Better than average breakfasts that certainly rival other local chain hotels. This hotel is a low cost leader with beautiful rooms, granite shower, lovely light fixtures, and evening events including a comedy club, and outdoor balcony in warmer weather. I asked for a new room when the first one was not to my liking, and was quickly granted another one in a quieter location. However, I would advise, do not seek a waterfront hotel with activities if you want a very quiet hotel! Loved the room! And the rate! And all the staff! And the other guests were very friendly and courteous. Had a beautiful standard poodle on my floor as well as families with little kids and groups of people for celebrations.