Baystate Home Infusion & Respiratory Services

Amy Asadoorian

I’d give my regular visiting nurse, Amy, 5 stars. Today their customer service should get zero. I had to call them FOUR TIMES today and still have no answer. The on-call nurse covering for Amy did not show at the regular time (8:45am) to draw blood before my vancomycin infusion. Didn’t actually talk to her until 3 phone calls later at 11am when she said she’d be to me at 1:30pm. She needs to draw blood before I take the Vanco. By not telling me she was coming later, my medicine was taken two hours late and now I have to stay up until midnight to get my second dose of the day. She didn’t actually come at 1:30pm today because I told her it was the middle of my staff meeting and I’d be free at 3pm. She said the night nurse would have to do it. Fine. But after another call to dispatch at 3pm I still don’t know when the nurse is coming. I’m not housebound! I am still working during my medical issue. You can’t just Willy Nilly change people’s appointments and expect them to be available when you get to them! Especially if it involves the timing of medication!

Juan Hernandez

This place is closed now

Sun Rise

Very bad and not responsible service. They never call back. All prescription need to be send twice (at least) because they never get it. Horrible customer service. Not pleasant experience

Tom Krafchuk

Their customer service is awful.