Atiana's Boutique

St****y M

Is unfortunate that the plus size women have such a very difficult time finding tasteful gowns to fit

Nina Gonzalez

I honestly never write reviews, however, this was well needed. I had been searching for a dress for my younger sister & she had fell in love with a dress that was found at this boutique while looking with our cousin. My cousin had confirmed with an employee that the dress was for a specific date & asked if making payments was an option. The employee gave her the information & said they would hold it for us so I can be there to put down the deposit & gather more of the information. Once we came again to put down a deposit I had asked the employee (which was a different employee from who was working), again about the payments, how it works, & if while making payments I would still be able to pick up the dress because the dress was for my sister’s Quinceañera. Once again, the employee confirms that I can continue to make payments in that 30 day period & as long as I show I’m making those payments, we’re good to go. Cool. We confirm a date for official pick up so the dress can be steamed. My sister & my cousin now go to pick up the dress a few days before the party, & ANOTHER Employee who claims to be the manager, is now telling them that they can not leave the store with the dress until the payment is fulfilled. Now, I’m frustrated because we’ve been told multiple times that this was okay, otherwise, I wouldn’t have put the deposit down if I was able to make the full payment already. I am speaking to this manager over the phone, asking them if this is the policy, which I get it I work in retail management, then I want the money returned because the point of buying this dress, was for the party. She then tells me that it’s policy that the deposit will be forfeited & stays silent. She gives no further options. I clarify, “So what you’re telling me is that because of your employees misinformation, I’m SOL of my $200?”. She just says “yes that’s policy”. Clearly, I am upset now. I ask if there was a way if we can move the payment to another dress within budget because unfortunately, I did not have the full payment for that dress currently since I was planning to do payments. Why am I as the customer, needing to give options to you, the manager, of what we can do vs just telling me my $200 is forfeited because of YOUR lack of training with employees? Needless to say, I check the fine print from the deposit & no where on the paper does it say that the dress needs to be paid in full prior to it leaving the premises. I am frustrated at how they handled the customer service & am not sure if I will be handling my services here in the future. Here’s a picture for reference of the fine print.

Sia Roci

I bought a dress here 6 weeks ago. Haven’t worn it yet, needed it for a wedding that’s in end of July. I had no idea I needed emergency surgery 10 days ago. I can’t make the wedding now, due to my health. They have a return policy? How about if this happens! I also checked, the dress I tryed on isn’t the one they bagged. It was a cheap knock off brand! Lenova?? Never heard of this. Please tell me you guys made a mistake. Wondering if they reach out? We will see. I’m really upset 😢😞

Márcia Faria

Excellent 👏