The Gateway Family YMCA - Five Points Branch YMCA

Angel D

Whatever you do, DO NOT enroll your child in this daycare!! The director Arielle and assistant director Lauren are both unprofessional and unorganized. They also don’t know how to communicate properly. Neither one of them ever answers the phone or returns any phone calls to answer simple questions. They will also try to have you enroll your kid without even having a tour done. Why would I register my child in a place I haven’t seen first? I really don’t recommend this place it deserves a zero.

Tyler Signorello

I signed a guest waiver form and handed it in with my dad and the lady at the front desk said it was good for the rest of the year and that she will keep it. I successfully entered and entered the basketball court and no problems. I went two days later to be my friends guest again and the lady at the front gave me immediate attitude she said there was no open gym on Mondays. Implying that I was not being truthful about signing the guest forum. When there is two sessions every Monday, 1-3 and 4:45-6. So she was being very disrespectful and saying I didn’t hand it in and giving me attitude basically calling me a liar then saying i need a MOM or DAD and a GUARDIAN cannot sign a waiver for me, which is very inconsiderate and ignorant for kids with parents who work late and have guardians who take care of them. So i’m not sure if the first worker LOST my form or didn’t put it in the system, or the second one just had 0 clue what was going on. But either POOR customer service Seemed as if she just wanted to get off her shift and not be bothered by any customers. 6:30 March 10th 2022 is when this occurred.

simon bustamante

Staff members are super nice. They have so many activities. The Family and I come here to spend time and relax.

Sue MisoSoup

Really disappointed in the staff member at the front desk. Went in ask more information from the website about classes for my child. She kept saying, “I don’t know” so I asked her if there was someone else I could speak to and then she got offended. She didn’t budge. And kept saying, I don’t know. Then suddenly she remembered a class and told me to check on the website and get a membership and start from there. I asked her for more details about the class like what day. She said check on the website. I advised her, I just needed to know the day of the class so I can see if I could do it. She finally went back to her desk, looked up some information and got back to me rudely about it saying we don’t do in person registration. That was not what I was asking for. What an uneasy experience.