Glens Falls National Bank

Today's Project Guide

Over the last year I've frequented this bank on Saturdays. Each 4th week of the month I deposit my glens falls national drawn paycheck "as cash". I even go so far as to write "deposit as cash" with stars on either side of the deposit slip. 18 times my check, even at request has not been deposited as cash. Today I tried again to do the same thing. In the drive thru I waited my turn and sent my papers through their vacuum system. Awaiting a response from the teller I was surprised when all of the sudden a deposit slip had come back to me. I said to myself "wow no hello or welcome to gfn bank" through their extensive television/remote audio system. "Maybe they got it right this time?". Unfortunately they didn't read the deposit slip (written in all caps with stars on each end of the statement). I press the call button and wait. Press it again a few moments later and wait. After the 3 button press and customers behind me beeping their horns I decided to go inside to rectify the issue. The lady at the counter was very friendly and apologetic. This is what I encountered each time (albeit on the phone) when I had to get this fixed. The teller said they had new staff and would fix it. Unfortunately after she "fixed" my deposit I went to pay a bill that's due about 4-6hrs later in the evening and found that none of my accounts had been credited the original check that I deposited as cash IN THE DRIVE THRU AND IN PERSON!!.. To me this seems like an unnecessary, brainless mistake that despite my months of patience and extra phone calls/trips inside to fix a simple paycheck deposit error continues to consistently happen on the 3rd or 4th week of each month without fail. I will be leaving this bank and my multiple accounts if it happens again. (unfortunately for me I know it will)

Dylan Fischer Nesbitt

Gale was so helpful! Even with it being her first day at this location; she was so nice and friendly! I’m glad to have started a new bank account here.

Bucket Life

I want to like this company but their website is impossible to use. I always wind up calling to get information

Mark Smith

Drive all the way over at 8am to open a bank account as they said they were open and the only thing open was the drive up. Well they lost my business.