Rite Aid Pharmacy

Susan Turner

Really need to work on pharmacy hold times over the phone. You have to call multiple times And spend a ton of time just trying to get somebody on the phone. If they could just have a hold service instead of dropping your call when a staff member isn’t available to answer, that would be a great alternative. Just want to edit and say that everyone I’ve encountered who works in the pharmacy has been very nice, patient and professional. It seems they are just understaffed at a very busy location, not to mention it seems that most if not all are bilingual English/Español. The above review is for the overall customer experience, not the staff. I can tell they’re all working their hardest and they’ve always been as accommodating as possible given the situation. Especially one time when I was out of one of my meds and in a very rough spot mentally, and the pharmacist working the drive through expedited my script at a very busy time so I could get it before going into work. I don’t know her name. She was (I believe) a petite brunette Latina with chin-shoulder length hair, probably in her 40s (not sure since it’s hard to tell through a window) and a kind smile. I only mention this because if it gets to anyone in charge, she basically saved my life that day and I want to thank her for her act of kindness. Very kind and understanding crew, even amidst the chaos of Covid. Not to be redundant, but the staff are all really great people and all deserve a raise.

Mon'cherri

They never answer the phone at this location. Long wait times. Rx sent at 8am not filled until 4pm. Had to call the pharmacist line to get through. Then placed on hold again for another hour. Luckily I called another Rite Aid closer to home. She was able to help me within minutes.

Sabrina Quesinberry

Long wait time, sometimes in the drive thru

Marilyn Rodgers

I first went to this pharmacy after making an appointment for my Moderna Booster which is available for those 65+ and eith immunosuppression issues. I received text messages confirming the appointment along with the type of booster - …Marilyn, we are sorry to hear that you have not had a good experience with our pharmacy, and we would like the opportunity to discuss this with you. If you can, please contact our Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by email at [email protected].