SERVPRO of Greater St. Augustine/St. Augustine Beach

Category: Water damage restoration service in St. Augustine, Florida

Address: 2205 Dobbs Rd STE A, St. Augustine, FL 32086, USA

Phone: +19044294457

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Kenneth Soud

Aug 30, 2022

Excellent response! Very efficient in removing furniture and saving 3 rooms. Impressive and fairly priced. We would recommend them!

Cynthia Taylor

Apr 28, 2022

John O’Neal showed up on site within 30 minutes of our call!! He answered all my questions and ensured our needs were met! MJ and Josh were very professional as well! Great team! They worked around our schedule to ensure we were able to continue with our business without delay! Throughout the entire time John kept me informed of each process! Amazing job! I highly recommend them!!!

Giovanni DiMauro

Apr 18, 2022

I had an accidental pipe break on a Friday night. I called servpro, they were there within 90 minutes and helped me with water removal. They were professional and set up all the necessary equipement to dry out my two bedrooms and bathroom. They did a mold mitigation, and stopped any mold from entering the property. Within 3 days my walls and floor were totally dry and I was able to move forward with putting my home back together.

Katie Carpenter

Mar 31, 2022

Thank you to the Servpro team that restored my home to look like new again! Brian, Clay, Tyler, John, and Norbert were all fantastic to work with. They were on time, detail oriented, professional, and skilled at their work. I could not have asked for more. Thanks again!!

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Questions & Answers

does SERVPRO also clean carpets that are dirty or does it have to be a flooding issue

alejandro fernandez | Sep 19, 2018
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

Sure, our location offers carpet cleaning services as well. Big or small - we do them all!!! Give us a shout - 904-429-4457

What does it mean to be IICRC certified?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Feb 20, 2022
SERVPRO of Greater St. Augustine/St. Augustine Beach | Feb 20, 2022

The IICRC stands for the Institue of Inspection Cleaning and Restoration Certification. The IICRC has evolved into a global organization with more than 6,000 Certifed Firms around the world. The IICRC established the recognized standards for inspection, cleaning, and restoration and serves as the foundation for basic principles of proper restoration practices. These practices are reviewed and updated every 5 years to keep up with changing environments and advancements in technology. These stands include cleaning carpet, upholstery, textile floor coverings, commercial cleaning and restoration, fire cleaning and restoration, mold restoration, and water damage cleanup and restoration. To become IICRC certified, employees go through specific training to learn each standard and the science behind that standard. Companies that are IICRC certified are expected to uphold a certain level of integrity and excellence. When you hire an IICRC certified company like SERVPRO of Greater St. Augustine/ St. Augustine Beach, you have peace of mind knowing that knowledgeable and professionally trained technicians with the most up-to-date procedures and knowledge will handle your water, fire, or mold damage mitigation.

What are your certifications?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

Along with the training that our staff receives when starting with us, we are IICRC Certified. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification. Since SERVPRO of Greater St. Augustine/ St. Augustine Beach is IICRC certified, you can feel confident knowing our staff is equipped with the knowledge to restore your property!

Do I have to throw away my things if my home floods?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

When our team is assessing the flooding and damage to your home, we will restore and clean what we can but will provide you with a detailed list of unsalvagable items and even handle the disposal.

Will your employees wear masks in my home?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

Yes! We are committed to the health & safety of our customers. All SERVPRO of Greater St. Augustine/ St. Augustine Beach employees will be wearing masks upon entry of your home and for every monitoring/visit.

Does SERVPRO of Greater St. Augustine/ St. Augustine Beach work with insurance companies?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

Yes. If you are filing a claim, SERVPRO of Greater St. Augustine/ St. Augustine Beach needs your claim number and the name of your carrier. We can then directly deal with your insurer releasing you from undue worry. You are responsible for the deductible and a deposit if no coverage is available.

How quickly can a SERVPRO of Greater St. Augustine/ St. Augustine Beach crew arrive after an emergency loss to help?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

SERVPRO of Greater St. Augustine commits to being onsite within 4 hours from the dispatch time stamp but strives to be onsite within the hour if at all possible.

What Services does SERVPRO of Greater St. Augustine/ St. Augustine Beach provide?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

We offer water damage, fire damage, and mold mitigation services. Move outs and content restoration, contents claim inventory services. Reconstruction and rebuild services that may arise due to the initial fire, water damage, or mold loss. As well as a variety of professional, deep cleaning services from bio-hazard and deodorization to carpet and upholstery cleaning.

Do I have to do anything with the equipment after technicians leave?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

Our dehumidifiers empty themselves as needed - don’t be alarmed if you don’t see water coming out of the plastic hose. The dehumidifiers and fans are designed to run safely 24 hours a day for days at a time. Please do not touch the equipment unless you suspect a safety issue. Keep children and pets away from the equipment. If a breaker trips or if unusual noise, smoke, smell or leakage from the equipment is observed, please disconnect the equipment at the wall socket then call our office immediately - day or night.

Do I have to be home during the initial process and monitoring?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

Yes. You will need to be onsite for the technicians to go over what they will be doing and to sign the initial forms that are needed. If you are not able to meet us you will need to either email or fax the forms to the office before the technicians can begin any work in your home. During monitoring visits you will have to make arrangements for our technicians to enter the home during business hours to be able to check drying. If you cannot arrange for a neighbor or someone else to let us in, we will provide a lockbox for your house key. Only you and our employees will have the access code to that key. Company policy forbids us to enter a house with only a minor (<18) present.

How soon can microbial growth start to grow?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

Depending upon the conditions, but in most cases, microbial growth can begin to develop within 72 hours of a water damage event. Swiftly responding is crucial to limiting the spread of microbials and secondary water damage. SERVPRO of Greater St. Augustine's primary goal is to ensure the safety and well-being of you and your loved ones.

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Does all water damage cause mold?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

Each water damaging event presents an opportunity for mold or other microbial growth. The source and type of water (Clean, Gray, or Black--highly contaminated), the severity of the leak, the ambient temperature, and the duration that moisture has been present all have a direct effect on the amount and types of microbial growth. It is crucial that you take action as soon as you realize that a damaging water event has occurred to prevent the spread of the microbial growth in your residence or business.

What is the drying process for water damage?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

The drying process starts with the crew and the help of the homeowner if needed first to discover the source of the water leak and stop it. The crew checks for any electrical safety concerns. Our technicians can remove any pooling water from the wet area and use moisture detectors and measuring equipment as well as psychrometric charts to determine the moisture in the walls and the air. The crew can develop a drying plan to determine the best means of restoration for the property. We can then deploy a variety of drying systems and equipment, including air movers and commercial grade dehumidifiers, to thoroughly dry the materials and environment. The entire drying process generally takes about 3-5 days to complete, depending on the circumstances.

How quickly can a SERVPRO of Greater St. Augustine crew arrive after an emergency loss to help?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

SERVPRO of Greater St. Augustine commits to being onsite within 4 hours from the dispatch time stamp.

Does SERVPRO of Greater St. Augustine work with insurance companies?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

If you are filing a claim, SERVPRO of Greater St. Augustine needs your claim number and the name of your carrier. We can then directly deal with your insurer releasing you from undue worry. You are responsible for the deductible and a deposit if no coverage is available.

How much does water damage restoration cost?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

SERVPRO of Greater St. Augustine provides a professional consultation/estimate at no charge. Yes, it is free. We base the cost on this consultation and inspection. We note where the damage happened, what materials were harmed, and how much the water mitigation may cost. This is a professional estimate only. It is determined by the size of the affected area, equipment calculations, proper drying plans, building materials that may need to be removed, and how much containment we may need to set up.

What areas do you service?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

We service St. Augustine, St. Augustine Beach, Vilano Beach, Hastings, Crescent Beach, Casa Cola.

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What are your hours of operation?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

We are open 24/7 365 days a year. We have highly trained crews ready to respond. No job is too big or too small for SERVPRO of Greater St. Augustine. Call us for a free estimate

What Services does SERVPRO of Greater St. Augustine provide?

SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021
SERVPRO of Greater St. Augustine/St. Augustine Beach | Sep 18, 2021

We offer water damage, fire damage and mold mitigation services. Move outs and content restoration, contents claim inventory services. Reconstruction and rebuild services that may arise due to the initial fire, water damage or mold loss. As well as a variety of cleaning services from bio-hazard and deodorization, to carpet and upholstery cleaning.

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