Kura Design Pools

Thiago de Araujo

We worked with several pool builders and Kura was the only one that provided the best level of service and attention during our design phase. This is the main reason we picked them during this process. When it came to the construction phase, they were very responsive and worked closely with us on any and all of our concerns. They have also been very good at responding to any questions we had after the project finished. We are very happy with the results and have enjoyed every bit of this project.

Laura Curtis

When we decided to have a pool built we got quotes from several companies and decided to go with Kura not because they were the cheapest but we were impressed with Jay our sales person as well as reading other’s reviews. From start to finish the pool took a couple months longer than estimated. There were some hiccups along the way but Danny was extremely responsive when I would reach out to him with questions or concerns. Some things had to be corrected or redone but Danny was very understanding and wanted to make sure we were satisfied with what we were paying for. After hearing horror stories that others have dealt with during their pool builds we feel grateful for our experience with Danny (and Gabriel who we deal with now that the pool is completed).

Donna Botlick

Kura has been amazing from the start! We received multiple quotes from other companies and we are so happy that we chose Kura. John Pocock was awesome with the help of the design. Danny Berry, the Project Manager, has gone above and beyond our expectations. Anytime we had a question or concern, there was instant communication. Danny was upfront with the expected timeframe and even in the Covid times and supply chain issues, Kura completed way ahead of schedule. We highly recommend!

Crystal Higgs

We love our pool. The positives of working with Kura Pools were the price and the final product being as designed. The completion was estimated to be 3 to 6 months from dig. The pool was finished in 6 months but after the second draw and the pouring of the shell, there was no work for 7 weeks. We understand that there may have been material and contractor delays but this was not communicated unless we reached out for an update. When we would reach out, we would get answers of pacification that was generally very vague so follow up questions that prompted direct responses were often needed. It would be great if they created a customer update process similar to building a new home. On a biweekly basis, Tammy or other office staff should send a basic update email about the status of the build, next steps, and updated timeline. The construction manager Danny is too busy for that process but office staff should be utilized to keep customers updated. This may seem time consuming but it would stop phone calls, emails, and office drop ins from concerned customers. Another area for improvement would be inspecting contractor work. We saw the construction manager reviewing work three times and we’d often have to alert him of problems that he would have been able to identify if he had completed inspections. If communication and inspection of contractor work was improved, they’d be 5 star. Overall, 6 months was a reasonable build time during that season and we love the final product—it almost makes up for the poor communication.