PenFed Credit Union

Travis Thompson

Top notch customer service. Shoutout to the manager, he was awesome!

Victor Vega

Very disappointed. There was a computer glitch that affected many customers; I was one of them. After approving my credit card they canceled my membership without explanation. They refused to give me a reason and treated me like persona non grata. I was told my account was referred to the fraud department but no one there would speak to me either. I was unable to make a payment since I didn't have an account. I traveled 30 minutes from Tampa, FL to Mulberry, FL on my Saturday off in order to visit the nearest branch to me during their Saturday hours. They said they would investigate during the week and call me back and did not. I had to travel there again and still got neither a phone call back (I left multiple voicemails) nor an explanation. Weeks later, after continued calls, I got through to a person on the toll free number who acknowledged their computer error and assisted me with getting my online access. I called their customer service line today requesting compensation for my gas and was denied. I'm a ten-year Navy Veteran and I can tell you that PenFed did not have my six.

Annette Wilkerson

PenFed Mulberry location is horrible. The older woman at the drive thru is slow and has absolutely no customer service skills. Only two tellers, not a good experience.

Morgan Brea

I am so sick of this location. Constantly closing early at random. Incredibly rude older woman always working the drive thru. No one ever answers the phone. First day I have off I’ll be clearing my accounts and going elsewhere. I have banked here for years and always disliked this location, they’ve gone even more downhill this year. They should have NEVER shut down the 540A location. That place was always open, and always friendly.