REI

Alex Murphy

Alexis was amazing! We frequent REI and have been members since the Grand Opening in VB and I have never encountered a more genuine employee who went above and beyond to help us. Even to the point of catching us walking out of the door to say she found exactly what we were looking for (through the outlet) even though REI wasn’t suppose to have the “ON CloudMasters” in stock. Her expertise was superb. She is truly one of those “one of a kind employees” who needs to be valued. Kudos to Alexis and she will be a huge reason why my family will keep coming back rather than just ordering online.

Richi Randolph

I stopped in the other day to get my bike tuned that I was passing down to my son. The associate John quickly grabbed my bike though he was also helping other customers with a purchase and asked me to wait. There was a bit of a wait as he had to make sure their bike was ready to ride and I got to see him in action, great attention to detail. He then checked my bike to see what work would be required and immediately resolved a shifter issue I couldn’t figure out. I was so impressed with John’s knowledge, demeanor and service that I actually inquired about a bike there. I had just purchased a bike from another local sporting goods retailer as I had great experiences with my previous two. Unfortunately the one from the local competitor was poorly built and after taking it in once, I was not impressed with their bike tech telling me that my brake was rubbing because I don’t supposedly don’t know how to install a quick release tire on a model I’ve owned two of for four years. That aside, my experience at REI was night and day. John offered me the chance to test ride their XL Drt 1.1. I watched John get the bike ready and heard it, the infamous brake rub from my current bike. The REI tech put his ear to it from different angles, whipped out his tool and resolved it in a minute, I was sold then and there. I then took the bike out for a wonderful ride in their parking lot and came in to purchase. I had zero intention of buying a bike that day, but the REI bike tech was outstanding and pleasant. Knowing I’d get a year of free adjustments really helped as well.

McClaren Rhodes

Friendly helpful staff. Very clean store and well lit. Limited selection of products and all at full price. Clearance sections are small typically only having only a handful of clothes.

Grey Young

By far the best customer service of any store. I had a pair of boots get cut while hiking and they stood by the product and exchanged them right away. Their team is awesome. I will come back to them over and over due to their customer service !