Rivermark Community Credit Union

Nir Draegon

Been a member since 2016, got my account reactivated about a year ago. And every time I have tried to use my info to create an account on their app to be able to ACCESS my account, it always rejects me for whatever reason. I've tried calling them and emailing them to try to get help, and have been ignored every time. Was homeless a few years ago and have been fighting to get my life to some resemblance of stability for the last year and a half. And this bank has been one of my biggest barriers I've had to get past. Had to reactivate my account in mid 2021 and couldn't access my account for over three months. Eventually I gave up, since finding a job was more important than dealing with a faulty system with no compensation. Cashapp has honestly been more help to me than RCU. Be careful if your opening a new account. Update:finally gained access to my account. Will keep this updated as my experience evolves.

Oliver Kirsch

Customer service is decent when in person. The phone automated system on the other hand is an absolute disaster. Avoid calling at all costs... How hard is it anymore to just hire a person to pick up a phone and shoot the calls to the …Hello Oliver! Thank you for your review. When you call in, you can select option 2 and then option 4 to get you to our contact center. With the amount of calls that come in each day, it would not work for us to have an operator directing calls, but if you use those options you will be able to get through to a person that can help you. Thank you! ~Janet B

Michael John

Worst customer service I have experienced in 8yr. Refused to provide me with a withdrawal unless I placed a mask on and than insisted I provided a I.D. while wearing a mask. I was speaking to a individual on a kiosk..how does that make …Hello Michael! Thank you for your review. We are following the state of Oregon mandate that does require masks in public places. I apologize for the inconvenience. Have a wonderful weekend! ~Janet B

Jon S

This used to be a 4 or 5 star, I had been banking with this bank for decades. Then we finally went to get a house loan through them and that experience alone trumps all the good. It has been nothing but hassles. We have had our automated …Hi Jon! Did you place a Yelp review under the name Blue? If so, I did respond to that review and asked you to send me your contact information so I can pass it along. Please email me at [email protected]. Thank you! ~Janet B