Pilot Travel Center

marie murray

I am a fleet owner i do transportation and i also run a trucking long distance business. Well i am a middle aged black woman and i worked very hard to get where i am i wasn't given anything today though i feel down disappointed and i feel like this gentleman was being prejudice well what i do is have my workers meet me at pilot i give them their weekly funds and fill them up i give them funds for lunch or other things that they may need or for them to have change well when they are fueling back up i then receive what was left over from the week before and calculate it into my books on quicken well the gentleman that was at work cleaning the parking lot kept staring at me so i nicely phoned in told the manager who i wad and did i need to bring in my business license my identification or anything he told me no so this gentleman everytime i had one of workers come would come stare at me and take pictures is what i was told now i am in no way prejudice due to being multiracial but apparently he was but the rest of pilots employees are very nice and polite and i have been going there so they know who i am now i do not feel as if i am owed anything but i would love an apology to my employees as well as to myself because no one should feel as if they are being made uncomfortable. Now who can i speak to more about this because i have all related documents and you should not assume something of someone based on color creed or religion.

Brian Johnston

My shower rewards was not correct. Manager gave me shower for free even though I would have had shower in rewards. I greatly appreciate his and his help.

StarSeed

I didn't go inside. There are about 30 parking spaces but most of them are reserved, that's the reason for the four stars. The lot was clean with good room to maneuver.

Mrs. Jacob Eubanks

6 pm. 12/05/20. Went inside to pay for a reserved parking spot. Lady behind the left side register wouldn't put her personal cell phone down until I asked again. She advised me I had to have a registered pilot card to pay for a spot. I took the card, walked to my truck, and attempted to register. Cell service is poor here and I couldnt load a webpage. The back of the registration instruction clearly states it can be registered by a cashier. So I went back in and asked for assistance. Once again she wouldn't put her own cell phone down, and was quite rude. Finally she said she didnt know how to do it because she is new. I asked her if she could ask for help and she rudely stated the gentleman on the right side register was also new. So two new employees without a manager! Finally the guy at the other register suggested I could connect to the pilot wifi and try it that way. The girl said "do you know how to use wifi?". Unbelievably rude. Finally I was able to register my card and purchase a 24 hr spot for $15. My husband went inside after we parked and made a purchase and once again she couldnt be bothered to put her personal cell phone down, making him wait until she put her phone down to assist him. This is the last kind of treatment one wants or expects after a long day driving. Wont ever be back. Please keep someone experienced on duty until your employees are competent. And please require respect from them to your customers.