Cummins Sales and Service

I D

Whew. A pump went out that was not Cummins related. They sourced the replacement and I think the price for it was fair. The diagnostic was eventually adjusted since I had pictures for them of the problem. The labor also was adjusted. My rating is more about communication and labor hours transparency. I still feel like I overpaid a bit. This price probably would be good if I were stranded. The manufacturer said 3 hours labor. I gave them 6 in my mind. I was quoted 14 and finally charged for 11. If a copy of the timecard with details was attached to the bill, It could have made me feel different. They did basically everything else right.

Matt Fritz

I would give negative stars if possible, very poor customer service Was charged emergency rate when it took them a week to show up, plus $400 dollars to drive 15 miles. I addition there was a charge for $750 for misc which was not defined on the invoice. Cummins condemned my engine and left it in pieces. The total bill was over $4500 for about 8 hours work. I called another diesel repair shop and the said the engine was fine and had it up and running for around $1500. Will not be using them again, I work for a large company with many Cummins products, from now on our company will be using somebody else.

Jose juan Mata mata

Great service .

John Gray

When your the only customer in the store and the store manager makes you stop and take your temperature Ill buy my part somewhere else.