General Installation

Nigel Walsh

Took off work 3 times total for this company to send someone one time to work. Contracted through property management company. 1st day: No call, no show. Called office, and was apologized to. Person on phone said it was their fault and they would send someone the next day. 2nd day: Technician showed up to test water heater. Asked me (tenant) to sign paperwork stating I would pay the service fee before starting work. I stated it was my property management company's responsibility to cover the costs. He hesitated, I called my plumber, who set up the appointment, to confirm with General Installation's tech that work could begin. My understanding was that was confirmed, but I was asked to sign for liability again after the call. I declined. Their technician called his company, and then told me that he couldn't start work without me signing for a service fee. I called my plumber again and he said he would be on his way. I relayed this to General Installation's technician, but he got in his car and drove away, saying he would be "somewhere else." Incredibly unprofessional to leave within 10 minutes of a call that was supposed to happen the day before. 3rd day: After my plumber spoke with them again, they finally sent someone out who tested my water heater. He was courteous and professional. A very unpleasant and unprofessional company to deal with. I missed three days of work to do what should have taken one day. I would not use them again, and I don't recommend anyone else does either.

Carolyn Easley

Very honest company to deal with for hot water heater repair.

Matt Vaughn

This place is a joke and a total ripoff! Pay a local plumber that can actually honor their work beyond a single month and that actually does “customer service”! Unreal

Carl Hegge

General installation was recommended to me by a plumber from a different company. The repair person was at our home in the specified time and was very diligent in his diagnosis. He was knowledgeable, and efficient. He advised us on other upgrades that we should consider, but did not push us at all. GREAT JOB! Carl