ManorCare Health Services-Citrus Heights

Dawna Johnson-Turner

The only reason for the one star is for the PT staff. My grandmother has been to this facility a few times over the span of 10 years. It has always had some minor issues. But never to this magnitude. This stay was the absolute worst. I will never send/refer my family or any other family member here again. The only reason she stayed after some of these incidents was because we didn't have any other options and how traumatic the transfer would have been on my grandmother. Day 1, transfered from hospital to manor care, at 8pm no dinner had been given to her, no water, nurse call button was not in reach it was tangled in phone cord on side table, she didn't have a table that goes over her bed, no TV remote, the bed she was in you could only adjust from foot of bed, was told they would not transfer her out of bed until PT evaluated her the next day, she would have to soil herself or call for a bed pan. Called for CNA couldn't find them for over an hour. Other visits, room was extremely hot, smelled of feces, clothing missing, multiple times she was not changed into day or night clothes, after a week of being there told meds were missing, horrible communication. We would have to continually call over course of hours to get status on grandmother, we would be hung up on, put on hold, and would never get call backs. Many of the staff had horrible attitudes. They called the day before she was being discharged they asked about a cane that was ordered and supposed to be delivered. We never received, day of discharge they say that the cane is on back order and we can go buy it ourselves. This should have been done days before she is discharged not at time of discharge. Now she has no cane to go home with and she was there all this time to be rehabbed to use the cane. When family is there to pick her up in tbe afternoon, she is still I'm bed not dressed, they ordered private transportation after they were told we had someone picking her up. This list can go on and on, there are so many other incidents that happened and are completely unacceptable.

Resham Nagra

Manor Care is one of the best care homes/rehabilitation center around. This facility is very clean and organized. All staff members present themselves with professionalism. With some of my family members admitted there in the past and present I always find that the nurses treat their patients with love and tenderness. The administration is very knowledgeable and they take extra steps to make sure each family rests assured that their loved ones are in good hands!!

Karen Miller

8/28 2022 was admitted here this afternoon. I had ankle surgery and cannot put weight on surgery side foot for 8 weeks. I pushed my call button 45 mi ago and I am STILL waiting for help.

Shobhna Singh

I would like to take an opportunity to thank Manor Care for an awesome job. I cannot express enough in words how amazing the management/ staff have been in making a transition for my mom so much easier for me. What I was thinking of as a long process at my end, ended up being no problem at all. Thank you every member involved for doing this for me. The cleanliness, friendliness of this place is beyond what I was expecting of any Care Home, we don’t usually hear good things. But this place outshines everyone. I know for sure my moms in the best of care, best place with an awesome team. Do not think twice about this place. This is where and how you want your loved ones to be. Thank you once again Manor Care. You guy Rock! Awesome 💕