Jiffy Lube

Tyler

Rep on phone was pretty abrupt, impatient. I get you guys are busy, but that is terrible customer service and show of the brand and what you rep.

Leonard Speights, Jr

My oil drain plug was fastened too tight. Plug was stripped. Lying down to unscrew was a little difficult. I replaced the bolt.

James Nunneley

I’ve used this location previously and liked how friendly and quick the staff were. Today I went for a coolant flush and oil change. The technician diagnosed my car with a faulty thermostat. Unfortunately, they were not able to source the part from their parts distributors or the dealer. Obviously they couldn’t fix my cooling system without the part. I made some calls and was able to source the proper thermostat, the only one in Sacramento I could find. I picked it up and brought it back to the shop. I was informed then that they will not, under any circumstances, use customer parts. Corporate policy. Now that’s not the technicians fault, but I had the only thermostat available from any major parts dealer in the area. I was extremely frustrated. This story could go south from here, but it doesn’t. The manager came and listened to my frustration. Rather than make me drive up the road in an overheating car to return the part, he made a call to the parts shop I bought the part at. He got a return set up on the phone, and had them charge the store for the part. They got my car in and fixed it up in an extremely reasonable amount of time. They even cleaned the car up a little before returning it to me. It’s running great now and I was appreciative that they took the time to give me the level of customer service that they provided. I would recommend this business.

Lee Washington

Tied to Schedule an appointment But, No One answers the phone!!!!!!!!!