Sheraton Niagara Falls

Category: Hotel in Niagara Falls, New York

Address: 300 3rd St, Niagara Falls, NY 14303, USA

Phone: +17162853361

Reviews

Yin Ding

Jul 19, 2022

Everything is of good quality except for one thing, the walls of the rooms are so thin and not sound-proof😅 that I heard the chatting and you know the type of sounds lovers make in bed🤣 This is a little hard for one person guest to go to sleep peacefully with neighbors with fun activities🤣. It's within walking distance from the park and the falls. My room was on the back side(not the street side), and I watched the fireworks through my windows. It lasts only 5 minutes 😂. I have to admit that as a Chinese who grew up in China, any fireworks In anywhere else seems quite humble compared with the fireworks we usually see on Chinese New Year's Eve or other important celebrations. Another thing I would like to mention and remind tourists is that the mattress and the pillows are kind of less firm, so if you are used to firm mattress (like my firm one at home in Chicago) you may have some time to get to sleep. I have lower back issues therefore soft mattresses are not my favorite. The staff are friendly and helpful. Parking is available right behind the hotel with a special rate if you stay in the hotel. Breakfast is not included. When I booked online I think I saw included, not the parking. But anyway breakfast is all similar. No big deal. I hope you enjoy staying here and having fun.

Verified Hotel Guest

Jul 5, 2022

Positive: The location and staff were great! Restaurants were close by, but pricey compared to what you get, which is expected for a big tourist location. Towels were plush as expected of a 4 star location. Negative: The cleanliness of the carpet & coffee maker were not up to 4* standards. The carpet was worn in spots. Lighting in the room was lacking in brightness. The air conditioner¿s fan speed only worked on high & auto. Value depends upon one¿s 4* expectati

Adrienne

Jun 15, 2022

Positive: Great hotel and for it¿s amenities, it was a great price! Staff was great and very kind and helpful. They allowed us to check in early, which was nice bonus! They went above and beyond to make sure we had everything we needed. Negative: Some updating could be done. The ceiling was peeling in bathroom and there was no exhaust fan in bathroom, which was odd. The pool needed cleaned, it had some green algae mold looking stuff near the ladder in deep end.

P P

Jun 2, 2022

We stayed at this place recently and the 2 stars is only due to the it’s location and accessibility to the Niagara state park. Pros: Good location. Walkable to the falls and other dining options. Cons: The hotel is super dated. Walls are stained. Restroom is tiny and dated. The furniture is old and ripped. We did inform the staff and they didn’t pay any attention. The worst part was that we had expired coffee in our room. The staff is not helpful at all and is not courteous. Please look for better options. This place is not worth it for the price.

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Questions & Answers

Is there a tour bus picking us up and dropping us going to niagra falls?

Joy Herrera | Jan 10, 2018
Sue Kostolich | Jan 11, 2018

It's a very close walk. Then you can pay $3 and take a trolley around all day to the sites

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They charged me about $ 39 at check out on my credit card for a night already paid when booking no. 2 days. Do you know what they can refer to? Thank you

Pietro Faiella | Jan 10, 2020
Timothy Ruszczyk | Jan 11, 2020

idn

I want to know if due to the government shutdown, the falls are closed, I have a trip to arrive tomorrow. Thanks.

Jorge Hernandez | Jan 10, 2019
Keshia | Jan 11, 2019

The Falls are still open, the government shutdown does not affect them, you can go and see them. You will love the Sheraton, it is a good hotel. I can't wait to stay there again.

Is this hotel pet friendly

Gary Hines | Jan 10, 2019
Mac & Bravo | Jan 11, 2019

Yes. I've stayed here with my dog once before and again today.

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Is there a shuttle to buffalo airport

Latonia Beard | Jan 10, 2019
alfonso sangurims | Jan 11, 2019

dis bery good

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Going from the US to Canada do we have to have a passport just for the day

Jennifer Chamberlain | Jan 10, 2019
CHILD OF GOD | Jan 11, 2019

Yes,you do

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Can I get a room with falls view

swathi merugu | Jan 10, 2019
ROSE ABEDI | Jan 11, 2019

Yes ofcourse

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Hot tubs for valentine's Day ?

Jason Stewart | Jan 10, 2019
sara allen | Jan 11, 2019

They have a public hot tub. Not sure if they have any in their rooms.

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Is a passport needed for this particular part of Niagra Falls?

Shango Smith -DGS- | Jan 10, 2018
Glen Follett | Jan 11, 2018

Minutes from the Rainbow bridge border crossing on the US side. So Canadians need a passport to get there.

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We are celebrating our 50th Anniversary staying with this location! Are there any special accommodations. For Anniversary celebration?

Van Young | Aug 12, 2021
Carlos Diaz | Aug 13, 2021

I was just there for my anniversary last week. The surrounding area is a bit sketchy but it is nice to only be two blocks from the falls. If you're looking for a nice anniversary dinner there is an amazing restaurant 15 mins away In Lewiston named Casa Antica. Absolutely amazing Italian food. We also loved eating breakfast at Spot which was two blocks away across the street from the rapids. Happy Anniversary ans good luck.

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does this hotel has room with the falls view?

Vandana Grg | Feb 13, 2021
Michelle Jones | Feb 14, 2021

No it doesn't.

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Am I able to rent a scooter at Sheraton and drive it to casino . Then back to Sheraton

julie wannamaker | Jan 10, 2020
C M | Jan 11, 2020

Are you talking about sit down scooters? If not the casino is literally a 3 min walk.

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do you guys arrange the birthday cake if anyone stay in your hotel??

Preeti Goyal | Jan 10, 2020
Malu Campos | Jan 11, 2020

Hey. Call the hotel directly

Who do I speak to when it comes to complaints?

Michelle Galindo | Jan 10, 2020
Feras Sisi | Jan 11, 2020

The front desk would be perfect. They were very helpful and very understanding

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Is there transport like a cab/shuttle take over the boarder

la tonia beard | Jan 10, 2019
Fernando Urrea | Jan 11, 2019

I am not sure either. You can communicate with hotel and ask to be sure.

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Do the rooms happen to have a toaster or can you get one put in there?

Josh Tynan | Jan 10, 2019
Nicolas Barrios | Jan 11, 2019

If i remember correctly, the rooms dont have a toaster, but they do have a microwave, if that helps

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Is this in the us and is there a falls view room?

Al S | Jan 10, 2019
Emily B | Jan 11, 2019

Yeah its on the US side, not sure bout the falls view though. But the building is really tall and is only a few blocks away from the falls. Hope that helped a little. :)

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To attend the arcarde area do I need a reservation at the hotel?

KJ | Jan 10, 2019
Theo Kalentzis | Jan 11, 2019

No but you probably need to ask for a points card so you can load money onto it to play. You should be able to get it from the front desk, just ask them.

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Can I book a pool party for my daughter

Brittany Swatsworth | Jan 10, 2019
Nandini Natarajan | Jan 11, 2019

Yes

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Are u part of Time shares

Shazam Shazam | Jan 10, 2019
Richard Vanalstyne | Jan 11, 2019

No its a hotel

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Is the walk way to casino heated?

julie wannamaker | Jan 10, 2018
Valerie sneed | Jan 11, 2018

Most of it is, it's an underground tunnel.

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How much do they charge for pets?

Aj Hart | Jan 10, 2018
chris miller | Jan 11, 2018

Not sure, but they are pet friendly

Can u see falls from any of the rooms

Shanda Murnahan | Jan 10, 2018
Ingrid Edgerson | Jan 11, 2018

No, the parking lot blocks it.

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