Fidelis Care - Syracuse Regional Office

Boris Garipov

start answering calls. First you have to wait on hold forever, than line goes dead silent while still on the active call. UPDATE: I did get a call back, thank you.

Crystal Brehm

Can’t get anyone to return my calls, they drag their feet every step of the way to give me the service I need. I can’t hardly do anything without help from others yet they have awarded me with about 4 hours of home care a day. That’s not even enough time to feed me three meals a day let alone give me my meds twice a day, get me in my wheelchair, bathe and dress me and allow me to get out and enjoy some sunshine or go anywhere.and put me back to bed at night. And with today’s gas prices no one is going to drive for for only 4 hours of work a day for $13.20 an hour. And what is going to happen to me when I have one of my seizers and no one is here? Or slide out of my chair and there is no one to pull me back up? I need one on one care at least 60 hours a week minimum. Yet I can’t get a hold of anyone to talk to them about this.

Bryan French

Customer service is an absolute joke and extremely ruse. I felt the we're purposely taking forver to name the pharmacies in my network to get me to look it up online instead. That's not my job, it's yours, stop being lazy. They also don't contract with Walgreens, one of the country's largest pharmacies, for Fidelis Managed Care. Ridiculous. So instead, they send you to tiny pharmacies that have to order half the medications the doctor sends in. I thank God I start with Excellus BCBS in June. Fidelis has been horrible. They’re also know amongst Health Care Administrators in the SNF field as being the worst insurance company to work for. 1/10 would never recommend.

JEEP 6225

FIDELIS CARE & DENTAQUEST "red tape" nightmares. Trap. Our leaders get $ by insurance companies.They get away misrepresenting as help &banking billions.They lied to me from the beginning.Correct&Cure? In their own hand book they brag that they provide "good" care. Im ready to pull my own teeth out.