United States Postal Service

Michael Sullivan

Terrible customer service! I was trying to track a package that said it was sorted, processed in Fort Plain NY. Also said it was delivered in/at mailbox in Fort Plain NY. Problem is I do not (nor ever did) live in Fort Plain NY! I live 230 miles away! Tried explaining this to the woman on phone and she kept rushing me through the routine, textbook, process before trying to understand what I was asking her. I still don't understand how they can't look up a package, that they received, that was supposed to go to my address, and tell me where and tell me where it was sent. All I was told was that it was not trackable (in a rude, abrupt manner)! I wasn't given any further instruction on how to locate my package. Maybe it was sent from Fort Plain to my local post office? I don't know. Did't get any useful information from Fort Plain customer (dis)service.

Priscilla Raymond

Worst delivery service I've ever had to deal with. They delivered over a weeks worth of mail next door. I keep getting the lady across the streets bank statements. They have marked packages as delivered but the packages never came here. Getting the wrong house number is bad enough but just now they delivered a package for some guy that doesn't even live on this street.

Hannah Gies

I recently moved into town and had to get a post office box for mail. I have had the best experience with this location! The staff are very personable and friendly, and they have helped me multiple times with weird package deliveries. My only negative comment is that I can only access my mail box during business hours, which means if I'm working that day I'm pretty much out of luck.