Address: 2780 Erie Blvd E, Syracuse, NY 13224, USA
Phone: +13154491400
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Donna Ferris
Dustin and Nathan were excellent. They kept me informed of progress. On time and professional. The thermostat was new, and they were very patient in teaching me how to use it. Made sure I was to able to use all functions and did it hands-on. Great experience.
Kathryn Daughton
It has now been four visits (waiting on a fifth) to fix the gas line they installed to our pool heater. First time installed improperly and leaking gas. Second time told us we had to wait for a part and the only person who could fix (several weeks later). Third time allegedly fixed but never checked the rest of the line to make sure there's no other leaks. Sure enough, it's leaking gas somewhere else. Fourth visit to tell us we have to wait AGAIN for a part and person to fix. In the meantime the ENTIRE summer has gone by, we never got to use the new heater or have time to fix the yard before the family reunion we are hosting Labor Day weekend (we called in June). Totally unacceptable and incredibly disappointing.
Stephen Feltham
Great, especially Tyler one of their techs. Can't say enough good things
Eric H
Had the HVAC technician come out, was very knowledgeable and friendly and completed the repair in under an hour. My only complaint is the price for the repair, he said it was a bad capacitor and it cost me $415. I know capacitors don't cost that much, and it was $110 just for the tech to show up.
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Thank you for contacting Isaac Heating & Air Conditioning. I would recommend preventive maintenance for your gas furnace. I can help you with that! Isaac is the recognized leader in HVAC service throughout western New York. We hope to have the opportunity to earn your business. We will send a highly-trained Isaac technician to perform a 21-point Precision Tune-Up, and Safety Inspection of your equipment. The fee for this service is $119 plus tax. Would you like to schedule an appointment? To schedule an appointment or if you have any further questions, please contact us: • By telephone at 585-546-1400 ext 1 • By email; just reply to this message • Live Chat from our website www.IsaacHeating.com
Victor, Our apologies that you did not have the experience that you had hoped for. The technicians stock their vans to the best of their abilities in anticipation of their day ahead. So sorry that in this case, the part that you were in need of was not available immediately. We take our customers feedback seriously! We are constantly striving for improvement, and thank you for the feedback in regards to this matter.
Hi Tom, we do not offer a senior discount. Thanks for asking and let us know if there is anything else that we can help you with!
I do know that they have service contracts available and have been offered one for furnace upon getting my annual maintenance done. The service contract I believe includes a cleaning/check up 1 time during the service year. It also puts you ahead on the list as a priority if there are several calls.
Yes
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