Enterprise Rent-A-Car

Cassandra Grant

Cody fabulous 🤩

smile smile

Was picked up from repair shop. Seemed promising. Their lot is small… so it was a bit hectic for the driver upon arrival. The driver has to maneuver in the parking lot; backed up into a parked enterprise vehicle and commented calmly that this always happens and it was a normal thing. Getting the car was not that hard but the car had obviously not been vacuumed. I had to wait for them to clean it. I was told I could drop the vehicle off at the body shop… which I did on a Friday a little before. I called enterprise & was told that they would call me back so I could finalize the reservation & that their driver would go ick up the car. I did not get a call; so I called before they closed and they did that they got the call from the bodyshop and were aware the vehicle was dropped off. I asked to close my account and was told they could not do that until the vehicle was picked up on Monday because they were short staffed. I asked who was responsible for the vehicle all that time. They said they stopped charging when I turned it in; however liability was still mine. Super upset. I would have just dropped it of if I would have known. Finally Monday no call. I had to call they said they would send me an invoice via email…. Nothing. I called back and the manager said he would send me a email invoice and nothing. I had to call the 800 customer service to get an invoice. Super annoying

Noemi Cser

Brandon was great, I'm super happy with the service! I needed a rental car until my car gets repaired. I ended up with a newer, really clean Equinox. The process was easy and Brandon and Hector were both very helpful, and handled the situation in a cheerful manner. I love happy people! Give them bonuses!

Brianna Valencia

Great customer service