United States Postal Service

brittany rondeau

Horrible communication and customer service. I had a package get shipped to my previous address. I contacted this facility on Thursday, the package then said out for delivery. I spoke with Rebecca the "post master". She said she would contact the driver and have them hold the package and call me back. I didn't hear back. I called back Friday. Spoke with someone else who tried to rush me off the phone, I insisted she take my name and number again, and again was told someone would call me back. Again, no call back. I called again Saturday, no package to be found at the PO and I was told the manager would call me back. He called and left a voicemail with no information regarding the status of the package. I called yet again this morning, and after being on the phone for several minutes, verifying that I had mail forwarding set-up, and checking the tracking, I was informed that the package had been processed as a return to sender on Friday, after my TWO phone calls that received no assistance. So now, my item is extremely delayed, and I will have to pay the sender repeated shipping costs. Infuriating to say the very least. This is not a big city PO with dozens of employees. This should have been a simple, easy fix all around.

Jakeila Phillips

As stated in the previous reviews, customer service here is an absolute disgrace !!! Take your business to another place that will be willing to help you without a problem. The manager, who’d was a guy, was very nice. But the others like that Chris and Valerie. Super rude. I had a passport appointment for my infant daughter. I called on a Friday to verify my Saturday appointment. They told me yes I was still on but they’re no longer taking photos because they’re camera broke and I would have to figure out a way to get her photo taken. Within 24hrs no one think to call their customers with this issue. This was the main reason why I booked through them because they stated they take passport photos. So I had to leave work early Saturday morning to go to Walgreens to take a photo. Went there at 8:45 just for them to say it opens at 9 (which is fine being that this was last min due to false advertisement from this post office). So we waited 15mins. As everyone knows it is not easy having an infants photo taken. It literally took us 52mins to get the ideal passport photo for a 5mo old. So we arrived to the post office 10mins late due to the fact of having to find our own way to have our baby passport photo taken. They told us we can’t take our baby passport application because we arrived 10mins late. My heart was broken, I couldn’t say anything. I just walked away with tears in my eyes. I wonder how differently things would have went if they actually had their cameras working and didn’t make us find our own way. I wonder if it would have taken only 10mins to take an infants photo. I wonder if everything would have went so smoothly if only they had everything in order. It’s so disheartening for them to turn me around and be rude about it because their cameras didn’t work. So disappointed in them. They don’t let you know anything and then they’re rude when they’re in the wrong about things. No kind of customer support at all !!!

Billy Reynolds

Terrible customer service! There were protesters outside the New Hartford office on Saturday! I happened to be wearing a MAGA hat at the time (not knowing what these people were protesting) and two USPS workers/protesters harassed me, and tried to impede my ability to go into this post office! They're lucky I didn't have them arrested! I will NEVER use this post office again.

Joanne Lennon

Very poor customer service in regards to help with passport. I was told to fill out these papers and mail it. I already filled out the paperwork I just needed a photo and proper way to mail it. I was told they don't mail these. Maybe it's time for Theresa to retire.