Advance Auto Parts

Amir Covic

I went yesterday to purchase disc’s and pads for my 2019 Tiguan SE 4motion and the young man was doing a great job but then I guess the manager got involved and she told me that I need to measure my front disc’s in order for her to order the parts I told her to go measure or call VW for instructions and she told me that I had to do that so I went to Auto Zone and there employees didn’t have problems ordering what I needed I guess they didn’t want to make $495.00 very disappointed with the Manager’s performance 👎

Kyle Treen

I just want to start by saying this has nothing to do with there auto parts services. I had a UPS drop off at the store and there was a small mix up about the delivery. When I asked about it I was told by a very confrontational man it wasn't there and it wasn't his problem. Fast forward 5 minutes I went back with a proof of delivery that it was signed by an employee named Austin and it was dropped off. Turns out the angry man I just spoken to signed for it. When I questioned him he told me he signed for a package and they never dropped off and it wasn't his problem. At this point I'm upset. He's obviously upset. 100% the most worst experience I've ever had with an employee in any store. Rude, Angry, Defenseive and confrontational for no reason other than I had questions about the delivery. I was on the phone with ups in the parking lot and they had found the package and brought it to me witch I appreciate but that kind of customer service is absolutely uncalled for. I will never shop at the Herkimer location based on this interaction and will definitely not have a package dropped there.