Florida City Gas

Whats Cookin Italian Style Cuisine

Hello, I would like to commend an associate Kristie Coleman who quickly came to my rescue on an issue with a rebate and the online blip trying to get this approved due to a faulty link. Kristy, reached the team involved to resolve this issue in a timely manner. In a world of busy folks, I appreciate her urgency and customer service to help get this taken care of. I wanted her management to know she is an asset to your team. thank you Claudia Lamascolo

Mrs DuArt

THE ABSOLUTE WORST! I CHANGED MY GAS WATER HEATER , I APPLIED AND QUALIFIED FOR A 400.00 REBATE . 3 MONTHS LATER, I HAD TO CALL 6 TIMES ABOUT IT! THE REPRESENTATIVES HUNG UP ON ME !, ONE OF THEM WAS SUCKING HER SINUSES AND COUGHED IN MY EAR FOR MINUTES! ..RUDE, DISGUSTING "REPRESENTATIVES" I WAITED FOR OVER 45 MINUTES IN ONE OF THE CALLS, IN ANOTHER CALL, THEY GAVE ME A FALSE # TO CALL, THEY WANTED TO GET RID OF THE CALL! THEY REFUSED TO GET A SUPERVISOR INVOLVED , I SENT 4 EMAILS TO A "SHARED EMAIL " THAT IS ALSO BOGUS , NO RESPONSE ...THE WORST , UNPROFESSIONAL, THEY FLAT OUT LIE AND MISLEAD, INEPT, THE WORST ! WORST CUSTOMER "SERVICE"

Martha Duarte

TERRIBLE CUSTOMER SERVICE , I CALLED 09/08/2022 AFTER WAITING FOR 31 MINUTES , "GEORGE " PROCEEDED TO HELP WITH NOTHING, NONSENSE . THE QUESTION WAS : WHEN WILL I GET MY 400.00 REBATE? I APPLIED FOUR MONTHS AGO, IT IS SUPPOSED TO TAKE 4 WEEKS, IT HAS BEEN 12 WEEKS. HE SAID : "WELL PER CHANCE, MAYBE, THE PROBLEM, TAKES 4 WEEKS" I ANSWERED : "WHAT ARE YOU SAYING, BE MORE CLEAR, WHAT IS "THE PROBLEM" ? "GEORGE" PROCEEDED TO SAYS ANOTHER LETTERS SOUP, RANDOM,COMPLETELY INTELLIGIBLE ! AND JUST GOING AROUND AND AROUND BEFORE ANSWERING ANYTHING! AWFUL, AWFUL, CUSTOMER "SERVICE" USELESS! WASTE OF TIME !

Ken Darwin

I have called 3 times to add service. 3 weeks no replies. I can't imagine it changing since they are the only choice I have