Burlington

Alverta Hill

It was a mess in this store and it took us so long to get to the register it was a long line and they had two register open smh if i didn’t need the stuff i had i would have left out never again will i come to this store

deborah mcfaddin

Got what I wanted a mini shopping spree for me a satisfied customer

S M M Enamul Hasan

Incident date and time: August 27 2022 at 8:25PM When I first asked a stuff if there is any available size for another pair of shoe so that we could buy two pairs, the same guard jump in our conversation and rudely said all everything is on display and they have nothing anywhere. If I want to check the stock in their computer I would have to take the queue. I said that my wife is already on the queue and I just wanted to check if I get buy an extra pair. We didn’t wanted to waste others time asking it coming in pay counter. But they do not have any customer enquiry desk or self check monitor anywhere. So, we wanted to buy just a single pair of shoe for my child. We were waiting on a queue to counter for more than 40 min. There were only 3 out of 7 counters serving. We had an appointment at 8:30PM. When it become 8:20 and still 7/8 people were infront of us, my wife asked me that she wants to request the person at first place on the queue to give us a chance to go ahead. I didn’t like it but eventually I stayed on queue and gave her the shoes. When she asked the person on queue and he said go ahead. But a lady from the first counter, who was left her counter and doing something on back of the counter, started yelling at my wife that why did she came ahead (even when none of the person on queue had any problem on our attempt to save couple of minutes). I replied her why are you shouting on her, my wife requested and convinced while I'm still in the queue and we have been waiting so long for just a single item. You kept just 3 counters open out of 7 and now yelling at her. She called the guard and he was even more rude. He asked me to came out of queue with my Son (on staller) and take the shoes from us told us to leave! I requested that my child liked the shoe and we having waiting for so long. I even apologise for all inconveniences and said we are going back on our place, we were trying to not miss an appointment for a few min. The guard said either we would have to go in the starting of queue losing all 40min of waiting or they will not sell it! I have been in many county but never ever experienced such behavior and customer service. I regret that my Son had to face such a mean behavior for the very first time of his life. I liked the store and its collection but unfortunately the stuffs are terrible. He asked me to apologise and I did for shake of my Son's happiness then he denied to give us back the shoes! Is this the way you serve the customers?

Jamelia Harvey

I was happy with my purchase