Address: 935 SW Higgins Ave, Missoula, MT 59803, USA
Phone: +14067219000
Sunday: 10AM–6PM
Monday: 9AM–9PM
Tuesday: 9AM–9PM
Wednesday: 9AM–9PM
Thursday: 9AM–9PM
Friday: 9AM–9PM
Saturday: 10AM–6PM
Sami Barret
So, I have no issue with the therapists or services. The problem is, is that you can never get in for an appointment. ! They are booked out in full according to the online scheduling tool. I check weekly and it's always the same outcome. I've called this location multiple times and every time, they take down my information, what services I'm looking for as well as what day of the week will work for me etc..... I have called and gone through this multiple times and no one ever calls me back about getting on the schedule. I think it's time for them to hire more staff and fire the ones who don't follow through and put their client first. I'm very disappointed in the lack of communication and don't think I will ever go back. They lost a great client who used to spend a lot on money with them.
Kathy Haldorson
How am I supposed to use up my massage credits "accumulated but paid for" if I can't get an appointment? Very frustrating because if I cancel now I'm out quite a bit of money.
Josh Plum
Wish scheduling was easier...
Rebecca Hengel
**ZERO STARS** I have NEVER written a bad review. But, this situation definitely needs to be addressed and others warned! I went to Massage Envy, the Missoula, MT location, to get a massage for neck issues. The gentleman that did the massage was wonderful, that was not the problem. The gal at the front desk talked me into getting a membership, which did reduce what I would pay monthly for massages. She did inform me of the policies about canceling the membership early. She DID state that there were obviously unforseen circumstances that they would honor. Fast forward a few months. I was being charged monthly for these services. Unfortunately, I wasn't able to use a single massage I was charged for. At 39 I was diagnosed with breast cancer. I immediately had to have surgery, and also radiation. I am still waiting on one final pathology report to determine if Chemo is needed. Obviously, with major surgery and the treatments I'm facing, massage is not safe for me. I called the office to discus this with them, at which point they transfered me to the manager. She was extremely rude and unsympathetic. She flat out told me "I'm sorry about whatever your diagnosis is, but there is nothing we can do" THEN proceed to tell me "we won't refund any of your money, and you need to pay your last 3 payments" Again, I explained to her that I have CANCER...it is not safe for me to get madsages, and because of my diagnosis I am unable to work and I can't afford what they are charging me ...for a service I have NEVER USED! She told me "too bad, I signed a contract, there is no way out". I even offered to bring supporting medical documentation, and/or a note from my Oncologist. She would not even discuss it. I am so incredibly angry and disappointed. This is completely unacceptable. I never saw myself getting cancer and having to cancel my agreement. I would much rather pay my monthly dues and get massages rather than battle cancer. DO NOT SUPPORT OR USE MASSAGE ENVY. They are rude, mean, and very untruthful. I will continue spreading my story until they do what is right and refund my money. I am out over $400.00. Do what is right, refund my money,
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
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