Address: 33921 Ford Rd, Westland, MI 48185, USA
Phone: +17347212919
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Michelle Stephen
The ceiling was pouring water right in the entry, also leaking out of a light fixture. The staff had made management aware. Come on McDonald's, your customers and your employees deserve MUCH better!
Amanda Jobin
Rude employees and very unprofessional. One of the guys came walking out of the back with a hamburger pattie in his hand eating it by customers food! He told me that I shouldn't be in the lobby but all of the doors were unlocked and I walked in right behind him! He had just come out of the bathroom when he went and grabbed the burger! Very unhappy with my experience.
Peter Yi
Gentleman here this morning, I think he was the manager in maroon red shirt and long hair greeted me immediately when I walked in which I don't usually get walking in at McDonald's, and brought my order quickly when I was sitting at a table. Don't remember the last time I had that kind of service at McDonald's! Give this man a raise!
Barb Haworth
Went through the drive through 3 weeks ago. They gave me a greasy fish sandwich & cold fries. I didn't eat it, and called them. No one answered so I saved the food. The line is always out to Ford Rd so I didn't have a chance to exchange the food until 5 days later. The young, manager with the red hair who said his name was George said he would not exchange the sandwich and fries without a receipt. I went back for a third time with the receipt, and he said he won't exchange the food because it was from 5 days prior. He knew it was from days prior because that was the first thing I said to him. This manager was rude and condescending. I have never been treated like this by anyone. He obviously hates his job, and has no business being a manager. I complained via email and phone call, but nothing yet. Mcdonalds customer service is a joke. They wasted my time asking stupid questions when they should just exchange my food which I still have. I haven't been back since.
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They have a sign on their drive-thru window spelling out their Covid safety practices. One of them says that all employees are wearing gloves. I laughed as the gal putting the lids on my drinks did not have gloves on nor did the person who handed me my food. The sign also states that employees are social distancing. You clearly see them working closer than 6' through the window. I think it's safe to assume they are not following any of the other practices listed.
There is a play place at this location. However, it is not the cleanest in my humblest opinion as we took my young cousin here before and it seemed uncleaned.
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