Calaveras County Water District

eric cirimele

This company is a joke! There is a neighbors house on the hill above me that has a broken pipe and is flooding my basement. They said they won’t come out to turn off the water to their house because it’s not their problem.

Dana Klemple

I have many numerous attempts to establish service. Their website directs you to go to the office to establish service - their offices are closed to the public. Their phone message tells you to establish service online, which is not an option. There are no options to speak to a human being. I think they are using Covid as an excuse to provide shoddy customer service and avoid the public. They are an essential business and should not be closed down when you are required to go their to establish service. Messages go unanswered. Very frustrating. I used to be able to reach a human when I called, now you just hear the same message, which never tells you that their office is closed to the public. That would be good to know considering they moved their office to the middle of nowhere!

Steve Lauterbach

We have had CCWD water for twenty four years and have been very happy with their service. In spite of many severe winter storms at 4,700 feet elevation here in Dorrington, during which PG&E has not delivered power often for one to two days and twice for four days, CCWD has never failed to deliver water. This means they keep their generators running in the worst winter storms. The CCWD staff who maintain the water lines also do excellent work. A tree fell on the power lines in our neighborhood and knocked down two utility poles during a winter storm. In the process of replacing the poles, PG&E accidentally cut through the CCWD water line and damaged the CCWD meters under one of the poles. CCWD came out during the storm and re-established the water and replaced the two water meters under that pole with new meters. We have also found that the staff at CCWD has always been helpful and friendly in answering questions when we have had occasion to call.

Alejandro Valdovinos

My mother bought a lot for $10k. 2018, in order to get water from existing main shut off valve, she has to pay over $12,000. For a building and water permit, she cant do anything about it. Yes they said it's a private water company and they only deal with the state. Monopoly at it's best. I tried talking with 3 other companies and the all send me back to this nonsense. God bless us all.