Masonicare Health Center

Laura dykas

I was there for 2 years and I was so disappointed at the lack of care I received. I went in walking and due to an APRN who administered me a drug to help me sleep unbeknownst to me, I fell and broke my hip and my back. Due to my call bell NOT being answered because I needed to go to the bathroom and had already filled the 2 bed pans, not one person came to my call for help. I tried to get up myself and fell again breaking my hip and back yet again. I am still considering sueing this place. They use smoke and mirrors to promote their place but the care is absolutely awful

Natasha E

Absolutely awful, if I could put a zero, I would. My grandma has been here for quite some time and the quality just seems to get worse. She was left soiled for 7+ hours, used the call bell multiple times and staff came in to turn the light off, EVEN DROPPED OFF HER DINNER TRAY (with no utensils), and STILL left her soiled! I tried multiple times, for almost a hour to get a hold of the supervisor and guess what... the phone... keeps ringing. The receptionist was a kind gentleman, Mark, atleast there was that. When I finally got a hold of someone she decided it would be better to hang up on me as I was trying to explain and get my point across. So, I called again, direct number to the floor and another nurse picked up, I told her the whole situation, did not even mention her name, and she said she would find someone to see what's going on... ummm... I didn't even tell you who they were, but ok... and hung up... I just can't believe this. And I work in the medical field myself, I understand the shortage but I can't understand the lack of compassion, care, and integrity.

Sophie Bannon

Some of the nicest people I have ever met, especially the kind lady with the red and black hair at the COVID testing site. She should get a raise. The line was so incredibly fast and she was very kind—thank you for being so good to us. I would 100% recommend coming here for your COVID test!

Sheri Mack

I was in love with Masonicare before Covid. But now that most of the long time Nurses and CNAs have left the care has gone WAY DOWN HILL. we recently drove 16 hours to visit after they opened visiting back up only to find her clothes in a pile shoved in a cabinet a wrinkled mess and her cherished family photo album missing. No one could answer my questions and I’m concerned about the level of care that my mom is receiving. Used to be a wonderful facility but it has gone down hill and for what the residents are paying they deserve and are entitled to a lot more!!!!