Residence Inn by Marriott Boston Andover

Henry Diune (Speeddude)

Negatives: 1) This place is in need of an update..the carpeted floors in the rooms are just terrible and prob from the early 2000s 2) need more parking space 3) breakfast is blah blah 4) what happened to all day and night coffee/hot water dispensery? Does it cost that much to have it on all the time for ur guest? Since u aren’t cleaning ur rooms daily/as often? Pro: 1) good size gym, and it’s open 24/7 2) they got an outdoor poor

Diana Garcia

Good location but will not be returning. Front desk reception staff were nice. Room furniture and carpet was quite outdated. Hallway carpet was stained and scary looking. Stayed 5 days and no housekeeping services were provided. Morning breakfast options were scarse and for Marriott I have never seen this. They did not even have yogurt and only had 1 fruit option, banana.

J Woods

BEWARE Marriott will NOT help you if you're not a Bonvoy member!! The toilet didn't work and Marriott did nothing! This had to be one of the worst "customer service" cases I've dealt with. I had a 2 bedroom suite for 2 nights for which I paid $525. The toilet in one of the suites didn't work. The hotel was full so we couldn't change rooms. We were accommodating to the situation with the hotel (shouldn't it be the other way around?) and were assured the matter would be addressed when we checked out. At check out, the manager said it was all taken care of - I asked what compensation we were given and he said he took $20 off the bill. $20! Are you kidding me? Long, long, long story short... Corporate headquarters said they could only give me points - I rarely travel and I'm not a Bonvoy member, so they do me no good, when I insisted that wasn't satisfactory, the SUPERVISOR, Sue, hung up on me. I will never recommend staying at Marriott and their "customer service" is non-existent.

Walter Brown

We wound up booking the suite Because we thought There would be a private balcony right off the room. We paid a little extra money for the bigger room and Low and behold , no balcony. With that being said everything else was fine ,the only downside would be the location.