Petco

Jacob Herold

I had a grooming appointment at 8am today. I get there at 7:55, I can see that the store is closed but there are lights on in the grooming section. The doors are locked and I can’t get in. Maybe they won’t let me in until 8am. Out of nowhere it starts pouring with thunder and lightning and Akuma (my dog) and I are soaked within seconds. Akuma is terrified of lightning and is whining and jumping on the door trying to get in. I call at 8:02 and nobody answers. By 8:05 I was about to just leave when two employees showed up and let us in. They say “we’ll have to see if a groomer is scheduled today” and I said “I have an appointment for 8am” so they told me to go in the waiting area. After a few minutes, one employee comes to let me know that the groomer isn’t scheduled until 9am, and that she will have him call me when he comes in. So I go to leave and Akuma is so scared to go back outside that I have to pick her up and carry her to the car. So I’m currently waiting for this call just so I can let them know that I will not be rescheduling and that I will no longer shop at Petco (I buy all of Akumas food and toys there). Would give zero stars if I could.

Kelsey Weaver

Tried to buy a goldfish for my nephew and they told me I couldn’t buy one because my tank was not big enough… apparently needed a 20 gal tank for one fish. Well my sister has a over 20 gal tank she doesn’t use, so I was just gonna use that. I told the worker that and she said “well I can’t sell you the fish cause I’m not sure you have the tank”. Wth… it’s a goldfish…

susie brough

Will not be back for grooming services. My dogs were not brushed out, nor fully dried. I brushed them that night and my girl golden retriever had mats under her front arms, like armpit if you will, areas. Had to cut out. My male had a vet appt. the next day and they noticed in fact not all nails were trimmed so I had to pay an additional fee at my vets , when I thought that was all done at the bath appointment + feet face fanny package. Very hard to checkout, when asked to get the app, and then the glitches it had and it logged me out, then wouldn’t let me log in, and then I had two separate accounts. Just seemed very chaotic and NOT good services. My dogs are pretty well behaved, gentle and let me do bath and blow drying, nail trimming, teeth cleaning and clippers at home. I thought this would be nice to not have to do the work myself but apparently not.

Brad Charles

Didn’t appreciate being reprimanded by the female cashier with the side fade for my dead fish return. Don't act like you're the fish police when your own display tanks have dead fish in them. The “fish guy” in the store tested my water, asked a few questions, and we were all good. In all honesty it was a nice transaction until the random cashier decided to get involved and argue with me. Most stressful return in my +10 years of fish keeping. My cat would have done a better job (photo for reference).