Royal Crest Marlboro Apartment Homes

Samuel Watson

To be honest you can get more for money mostly anywhere else. The one positive about living here was that the maintenance crew were attentive and very responsive. The rents were high to begin with, and when my lease came up for renewal, my rent was projected to increase by approximately 20% I personally find that ridiculous for a complex where the laundry machines are broken and abused by the residents. Trash collection is done by a guy with a pickup truck that has trash piled sky high, causing a roadway hazard. The gym and other amenities were restricted due to the actions of residents and the laziness of management. I kept being told that they were “working on” getting new washers and dryers for my building but never saw any progress. Consider other options.

Edwin Canales

This place is overpriced, they raised rent by almost 34% in 2022 for single bedrooms. The cell phone reception is terrible here. The leasing office has the worst hours of operation. The laundry facilities are a joke, washers and dryers broken for weeks. Handrails throughout the facility are broken; rusted, no longer meet code. Sidewalks do not meet code,. The leasing office does not respond at all in a timely manner. My rent unexpectedly was raised by +$500.00 I called to see if management could explain.. no response, I emailed , no response. When our laundry units were down for weeks , I was told I could “come to the office to pick up a key to another building to do my laundry” It just seems like this place is only worried about their quota and raising tennant rates while sacrificing quality as much as possible.. Do not waste your money here…! You could easily buy a house and the mortgage and peace of mind would be substantially less than dealing with this company. The only good thing here is the maintenance team, they are genuine and actually care about their work. Management and leasing office are ridiculous here.

G M

So I applied here a few weeks ago, and was given a virtual tour with the leasing consultant Tina Kotsifakis. After I had the tour etc, I submitted an application a few days later with a $500 holding fee. I emailed tina advising her that I submitted an application but never received a response back from her. I called the main office number, received no answer, even after leaving several messages. I went back to my emails and I remembered I had an email from Jon who works at Royal Crest who was the only one who helped me and went above and beyond to answer any questions or concerns. I did not get approve for the apartment so I was told my $500 deposit will be refunded. Today is 5/26/22, and I am still waiting on my refund which was given to them 2 weeks ago and should have been released back into my account by now. Again I had called the leasing office, sent emails to their main emails which always came back as failed for some reason and I was responding to the email that they would email from. I finally spoke to Vanessa today who stated there was no record of my application and didn't see no deposit etc. I emailed her my receipts, my application, the denial letters, all the documents that proved I applied and left a deposit. I now wait to see if she will actually be responding back with a status, but I will be making an appearance at the leasing office because it seems like they like to play games. I've mention this issue to other people who had applied previously and they all had similar situation especially dealing with Tina who seems racist and is of no help what so ever. Not sure why she still working there. If you do decide to apply please ask and look for Jon he is the only one that will help you and answer any questions you may have, anybody else will be like talking to a wall. I'm glad my application got denied because if they are like this with prospective residents, customers imagine living there and having to deal with them. I will be filing a complaint to corporate as well and with my bank if I don't get proof that my money has been refunded!!!!!!!!!!!!!

Melina Padilla

To finalize all 3 of my reviews, they also don’t double check they’re move out statements :) I got my move out statement and they charged me $73.00 of “rent” when rent was fully paid for the month of my move out, then when I called 7 times the property manager so kindly finally called back because of course they’re not that great at answering the phones ever, she made the excuse that because they switched over to a new system everything was messed up for all the move outs for the month so that was indeed incorrect and I would received the new move out statement in a weeks time with my full deposit back, had it been anyone else whom doesn’t actually look at their move out statements they would have happily kept the funds that don’t belong to them.