Apria Healthcare

Andy

I've been introduced to Apria through 3 choices to shop at by my insurance company. I chose Apria. Understandably due to the philips recall everybody was jumping on the Resmed Airsense 11 C-pap machine with Bluetooth technology. It took 3 months but it finally arrived in perfect condition handed to me at my door. Unlike some reviewers who claim that they had to run down their driveways or snatch it out of the bushes. There were 2 Apria’s for me to choose from. One is a brick and mortar store in East Providence RI and the other one, I was initially going to buy from, sells c-paps and accessories online only and doesn’t accept insurance. Gives you a receipt to take to your insurance provider and beg for a reimbursement. Not Cool with me. It’s the same company either way. Remember, the online Apria doesn’t take insurance. It’s all paid out of pocket. I chose the store and my pulmonologist/sleep doctor ordered it and Medicare paid for it through my insurance company. If you can, I strongly recommend the Resmed Airsense 11 with Bluetooth technology and for ease of use. Water humidifier tub slides easily out from the side and it’s very simple to slide back in. The Bluetooth technology allows my DME and/or doctor to monitor my use. I highly recommend it. Update: 5/29. I needed a nebulizer. I call after a couple of days to ask where my nebulizer was. Big long story about waiting on insurance. Wasted 2 days witch tells me they didn’t do their job. It doesn’t take 2 days. A simple phone call would have told them that they didn’t need prior authorization, it was covered. The insurance company called them and they said the benefits person” isn't here until tomorrow.” At first the clerk said that I was not a patient with them. I was not on her computer screen. I said " that's funny because I am sitting next to the C-pap machine you sold me a couple of months ago and the new supplies that were just delivered from you yesterday “ Finally a man calls me "all set for tomorrow morning" appearently i was on his screen. And my insurance provider told him I didn't need prior authorization. Especially for a lousy little machine. It came in and I am now using it. But they wasted 2 days waiting for insurance. The insurance company doesn't believe he called them at all. You have to be a little pushy with this company. Keep them on their toes! That’s why I gave 4 stars instead of 5 (and they almost got 3 instead.)

Doug Goodwin

cannot get through to talk to anyone about bills, have waited over 45 min on three occasions only to give up. My ins should be paying for all but they have used debit card on file. But these payments do not show on bill. I will see Dr next month will switch to another supplier

Suzanne Rougeau

I called for help this morning, but couldn't get any. Jim told me that what I needed (a cart to roll the oxygen tank) he couldn't get to me until after my doctor appt. tomorrow. That doesn't help me. He also couldn't send someone out to help me fill a tank. I don't recommend this company ever. When I left a message yesterday for these things someone dropped the ball.

Robert M. Hurley

I wish Google would allow us to give Zero Stars, (or maybe even negative stars!). This company is HORRIBLE. They sent me the wrong equipment to begin with. We had to pack it up and return it and wait for the correct equipment. But they charged us for both, and it took multiple calls and two months for the wrong one to be credited. Then, we had to change insurance and wanted to convert the equipment from a rental to an outright purchase. My wife happened to have equipment from another company, and it took one call to the insurer and one to the equipment provider, and the conversion was accomplished. But not Apria...... After multiple calls to Apria, insurer, and physician, they were unable to do it and blamed the insurer. HOWEVER we knew that the insurer & doctor were not the issue because we had just done the same thing with the other company! PS: Most companies will do something for you when they have provided poor service/product. Not these guys: The rep told me "We don't do that." Bottom line: YOU WILL REGRET USING APRIA!! FINAL NOTE: I did respond to their message, and had a conversation with the only friendly and knowledgeable person with whom I have ever had contact at this company. She was the first to ever follow up on anything. Unfortunately, at this point she was unable to repair what had occurred. Too bad that all their representatives are not this caliber. If high customer service organizations like Apple or Amazon ever decide to get into this business sector, Apria will be toast!