Flow Nissan of Statesville

John Kirk

Worst car buying experience I have ever had, new or used. Tyler Basinback and Brett Martin are the reason car salesmen have the reputation they do and these two guys earned it! These two individuals will promise you everything but will not follow through on anything. June 10th – Purchased Truck June 13th – Called Tyler to request extended service contracts be cancelled. June 16th – Came back for repairs and waited for 1 hour, was then told by Derrick, repairs would take more time and to schedule another day to leave with service dept. During my wait, I spoke with Tyler again about cancelling the service contracts. He said the loan had not gone through Nissan yet and would possibly be the following Monday. I asked for him to email me conformation when cancelation was done, no conformation yet. June 23rd – Brought truck back for service appointment @ 7:30am, was placed in a loaner car that was nasty inside, smelled like cigarettes and was out of gas with an expired tag from April 2022. Received notice via text message later that day that vehicle would not be done and would need another day in service. Still no confirmation from Tyler. June 24th – Tried to reach Tyler again, both via mobile and office numbers with no luck. Still no confirmation from Tyler. June 24th – I spoke with Michelle @ Customer Service Center explaining the issue I have with trying to reach Tyler and the lack of service he has provided. Also, asked for proof that the ceramic coating had been done as I suspected it had not. She confirmed that no water spots should be visible on the paint, and I should have received a “customer care kit” with my new vehicle purchase. I informed her I did not receive any such package. June 25th – Received voicemail from Tyler “just returning your call”. I was traveling and could not take the call. No update or confirmation on canceling service contracts. June 27th – After trying again to reach Tyler, I was transferred to Brett Martin. I explained my issues with Tyler and asked again for confirmation of canceling the service contracts. Brett said it would take a couple of days to complete and he would send confirmation. Also made Brett aware of the ceramic coating not being on the vehicle, he agreed and said he would take care of it. I explained that I have a dog cover on the back seat and offered to come and remove it, he said no problem they would take care of it too. July 1st - Still no confirmation for canceling my service contracts. I left a message for Brett to return my call on Monday July 4th – No call from Brett, so I called him, and he said it was done and he had sent me an email. I stated I had not received any email from him and asked him to resend. I also asked about the ceramic coating, and he said he had not mentioned it to the service department. Sydney called and left a message that my truck was ready. When I called her back, she knew nothing about the ceramic coating either and said it would be another day for that to be done. July 5th – Still no email from Brett, so I called the Customer Care Center again and within minutes, I had received the first email from Brett. The email simply said, “This one is cancelled now”. There were no details or dollar amounts listed that would be credited to my account. I then reached out to Joseph the General Manager, to ask him if he could help. Came down to pick-up my vehicle only to find that the back seat had not been treated as promised and the dog cover was still on the seat. And now my new truck has a dent in the passenger door. I removed the dog cover and mats from the rear of the truck so it could be treated and left the vehicle for another day. The truck has now been at the dealership more than it has been in my driveway. It should not take multiple visits and phone calls, two calls to the customer care center and a call to the General Manager to get a resolution and get what should have been done prior to delivery done to this vehicle.

melanie johnson

I am from NY, and I was in NC on vacation. I normally take it to the dealer in NY. Which at times am not please by their service. The experience at statesville Nissan was great, they even washed my car, which I was not expecting that. Sydney was able to walk me through what the mechanic found, Informed me with every updates.Thanks Sydney.

Joshua Dodd

Kira was wonderful and hassle free

Britt Welborn

Recently I purchased a new car at Flow Nissan of Statesville. Originally, I was looking for a Toyota Rav-4, but after visiting the Nissan lot and talking to a great car sales person, I was sold on the Nissan Rogue. It was a pleasant experience and they tried to work with me as much as possible.