Mr. Tire Auto Service Centers

Ken Pickerel

I went to Mr.Tire in Lenoir, NC when I discovered a slow leak in a rear tire. I was greeted by the Assistant Manager, Katelynn. She was amazing. She explained the choice of tire manufacturers and costs vs quality etc. They have a wide selection. I choose a replacement tire and within minutes my car was in the bay being worked on. In no time I was back on the road. They also inspected my vehicle at no extra charge. Outstanding customer service. You can’t get better service!

Mary Pelley

I’ve had my cars worked on here the past couple months and they have amazing customer service. The lady at the desk Katelynn I believe was extremely helpful. We aren’t gonna talk about how I took my vehicle up there because of the check engine light just to find out my gas cap wasn’t closed tight enough 🤣😂 They always come together to find the problem and get it fixed a quickly as possible. Thank you for your service and hard work. All of you are appreciated ♥️

Greenebean0883

Where to start. Called ahead to schedule a rack and pinion and tie rod end change out. They confirmed me and I dropped it off the night before. It started getting later and later into the scheduled day with no call so I called them. They said they sent the tech home early and that it wouldn’t be done that day. So I said I’ll come get it Monday then, nope, the tech was off that day too. Had to wait till Tuesday. No big deal really except the lack of customer service. No one was planning to call me and tell me anything. They didn’t even call the day it was done. I just stopped by right before closing and it was ready. Now the really bad part. Car still felt funny so I thought I’d double check the work. I asked them to install Moog tie rod ends which they did but they failed to install the zerk fittings that came with the ends. This means I had a wide open hole in the bottom and they had not been greased. Fortunately I have a pack of fittings and corrected. Then I noticed the snap ring on the rack and pinion boot was just dangling and then I saw it. They had twisted my inner tie rod end in without loosening the boot so it was twisted up tight. Finally worked and worked and got it freed up and put the snap ring on. The passenger side was exactly the same way. With both sides twisted this way it put tons of pressure on the boot and probably restricted motion. Then I found where they had snapped off a bolt holding my shifter cable brackets. Trying to fix snapped off two easy-outs so I just bored a bigger hole and put a new nut and bolt in it. Very unprofessional and corner cutting shop. The Mr Tire in Granite Falls is so much better and I plan to start going back there now.

chris lewis

This Mr Tire location is a good place to go unlike another one that I've been to