Honda Of Milford

Jay Re

I made oil change appointment 2 days early and when I get there I was told that I m not in the system. I told them I made an appointment in advance but they said no body put me in the system. I was told yo come back some other time, very disappointed.

Tiffany Navarro

if you're considering on taking your vehicle to this dealership to have any services done, PLEASE RECONSIDER!! I brought my car in on 8/27/2022 for a regularly scheduled oil change. The car entered with no issues or lights on the dash other then the service light. After 2 HOURS of waiting to get the car back, I was informed by the service manager, JOE, that the car cannot leave the shop due to "no oil pressure". He had no explanation as to what the issue was, continuously stated that they're not at fault for the damages without even knowing what the issue is, then tried pinning the issue on me stating its the way i'm handling the car and was in a complete rush to send me out of the facility WITH NO REGARDS TO OFFERING A LOANER TO A CUSTOMER THAT WAS LEFT STRANDED WITHOUT A VEHICLE UNEXPECTEDLY . After leaving the car there for the weekend, Monday 8/29/22 , I receive a call from Joe who informs me that the car is working and that there could've been a possible issue with the oil filter. I then try to explain to him that I was not satisfied with the service I was provided on Saturday which he then responds with a "yup...". Later on that afternoon, I go to pick up my car. My keys were left with the girl at the front desk RATHER THAN THE SERVICE ADVISORS. Once I retrieved my keys, I asked to speak with Joe to discuss the work that was done to the car. When I ask him to come with me to overlook the work he responds with "im not going. you can look at the car YOURSELF". At this point, im upset so I ask to speak to the owner to which he responds with "Ill get him but he's not gonna care for your situation either". What kind of manager says that to a loyal customer?? After arguing back and forth with Joe, the owner, Stephen, was standing right by Joe and I just watching the argument without trying to de-escalate the situation. As im leaving, Joe states "Don't worry because your motor is going to blow soon anyways". Funny how he states that and after having the car for not even over 24 hours, the motor begins to knock. I then go in the next day to speak with Stephen, the owner, to discuss what happened to which he replies that he has no plans of assisting. The treatment I received from this dealership was completely uncalled for. They have no plans to fix the situation therefor I've filed a complaint with Corporate, I've also filed a complaint with the better business bureau and Im now in contact with a lawyer to resolve the situation. This company doesn't even deserve a single star. And if you don't believe that what i'm saying is true, take the time to read the horrible reviews written regarding both the owner and the service manager. There's plenty of them!. I will be sure to tell anyone who visits this facility to stay clear from this place at all cost !!!

victor navarro

Honda of Milford Honda owner beware of this dealership Took my car in Saturday 8/27/22 for routine oil change after waiting several hours the dealer was about to close told me I cannot take the car because after doing an routine oil change car did not have oil pressure car had to stay the weekend at the dealer because there was no technician to take a look at it on Saturday so car got picked up on Monday8/29/22 which dealer states that they had put a defect oil filter on it this is the reason why it did not have oil pressure by Monday night motor started knocking dealer Is saying that they are not responsible for the motor knocking The manager/service department manager are very rude And not willing to help staying they are responsible for any damage done to the engine of my car when they will know that by starting the car with no oil pressure there is no lubrication in any of the parts internal of the motor So people look at the reviews in the BBB Google reviews and the home page in Facebook page to know that this dealer is all about ripping people Damaging cars and not taking responsibility I would give him zero stars but it’s not letting me post it without giving them one star this Stephen j is a liar and going to put up excuse to say that They are not responsible my car never had an oil light on it has maintenance service light which means time for an oil change

Nyda Santiago

Honda of Milford gives the most poor quality service. I highly do NOT RECOMMEND anyone to come here to get there car serviced! Stephen (who is owner of Honda of Milford) and Joe (who is service manager) are straight up rude and nasty towards there own customers. They don’t find a way to resolve a car issue and if not point fingers blaming you (the customer) when it comes down to a much bigger issue to one’s vehicle. For any new potential customers going to them for any types of services. Please reconsider and go to another dealership for service. PEOPLE DO YOUR RESEARCH AND SCROLL DOWN THE REVIEWS. I get Stephen is trying to cover himself and his employees. But someone over there is not doing there job right! Why are many people having issues with getting a service done to there car? Why is it that you have to keep someone’s vehicle overnight/ weekend and not provide them with loaner? Also, why are customers leaving upset? Long story short. For all of you wondering I am speaking on the behalf of someone who brought there car to get serviced for just an oil change. Turned out to be all of a sudden they had all of these other issues under “Honda’s care.” Issue is was not fully resolved. I for one have a Honda myself but through the experience she went through with Honda of Milford. I am completely DISGUSTED. Nor would these people be considered TRUSTWORTHY having there hands on my vehicle.